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MassMutual Communications Consultant in Springfield, Massachusetts

THE OPPORTUNITY

As a Communications Consultant you will consult and influence leaders on effective communication strategies enabling business growth and sales effectiveness. This consultant will deliver creative, engaging, and accurate messaging in order to best meet the business’ needs all while understanding the audience’s preferences for consuming information. They will monitor the communication effectiveness and adjust as needed to ensure the business needs are met. They will also foster a continuous improvement mindset and willingness to experiment and learn. Key characteristics of those who hold this position are: creativity, adaptability, drive, courage, and service-focus. This role will consist of working independently and collaborating in small and large teams. They could support the launch of various marketing programs, insurance and wealth management products, as well as implement regulatory changes.

THE TEAM

The MassMutual Field Communication team consults with various senior business leaders, helping them achieve sales growth, change management, and process/system implementations. This role represents various stakeholders, including both field and home-office leaders and reaches a variety of audiences to include: Registered Producers, Brokers, Career Agents, and field-staff. This team is responsible for creating and executing external and internal communication strategic plans, presentations, talking points, and other materials of the highest caliber for various users and in multiple formats. They identify key communication needs through conducting primary research, develop themes and messages, deploy various tactics across a full spectrum of digital and conventional communication channels (e.g., written, spoken, visual, video, social, etc.) and provide insights and recommendations as a result of the plans outcome.

THE IMPACT

Within our dynamic industry, there is only one critical business need that enables adaptability and growth: effective communications. To meet this need, business leaders rely on their communication consultant to think-critically and position themselves as a business partner first—who then can focus a communication strategy to meet the measurable goals they set to influence. This team works with business partners, including members of the MassMutual Financial Advisor leadership teams to identify communication needs and develop strategies and materials to implement effective communication solutions. It serves as a key internal communication contact for the business, providing counsel and ensuring consistency and quality of communications. It contributes to the planning and management of key business meetings and special events, including preparation of agendas, talking points and presentations. It effectively collaborates with communication counterparts in other areas of the business (MM International, Customer Experience, Technology, HR, Strategic, Corporate, etc.) on integrated communications plans as required. It develops clear and concise written communications for a variety of internal audiences and platforms, including the company intranet and participates on cross-business project teams as needed/required.

MINIMUM QUALIFICATIONS

  • Bachelor’s Degree in Communications, Journalism, or related field

  • 5+ years of communications experience

  • Experience with field-distribution channels like independent brokers, career agents and wholesalers.

  • Strong writing, editing and verbal communication skills with demonstrated ability to write clearly and concisely on a variety of complex business topics.

  • Ability to interact and influence at all levels of the organization. Demonstrated ability to develop integrated communication plans that consider the needs of various audiences; work with communication partners (e.g., PR, Field Communications, etc.) as needed.

  • Commitment to understanding and applying communication best practices and innovative techniques as appropriate.

IDEAL QUALIFICATIONS

  • 7+ years of communications experience specific to internal/employee communications

  • Sense of urgency

  • Ability to partner with people of diverse backgrounds, their ideas and experiences

  • Competitive Drive- desire to beat the competition

  • Ability to Act with Integrity

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Field Communications Team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits

About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.

MassMutual was recognized as an Ethisphere 2019 World’s Most Ethical Company, a Top Place to Work in 2019 according to The Boston Globe and named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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