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State of Massachusetts Community Systems Director in Springfield, Massachusetts

The Department of Developmental Services (DDS) is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members.

_Job Responsibilities:_ (The duties and responsibilities stated are general summary and not all inclusive.)

The Community Systems Director (CSD) functions as a senior-level professional manager providing essential support to area and regional staff related to the provision of residential, day and support services to individuals with Intellectual Disabilities. The fundamental role of the Community Systems Director is to plan, develop, coordinate and administer at the regional level, programs and activities of the department that relate to and ensure a system of responsive, high quality and cost effective community services. The CSD provides leadership around implementing agency residential, day and support policies, organizing new initiatives, guidance regarding individual cases, allocation of staff, and interviewing and hiring staff for area/regional offices.

The Community Systems Director supervises the work of direct and indirect human services professionals and support staff in multiple disciplines/departments, these include transportation, family support, children’s services, learning and development, employment supports, nursing home case management, intake and eligibility, occupational, physical, and speech therapy, nursing, psychology, adaptive equipment, school to adult transition services, program development, Acquired Brain Injury (ABI) and housing. Work requires the application of advanced administrative techniques in directing and participating in a wide variety of residential, day and individual/ family supports and the ancillary services that augment those supports. Incumbents work with regional managers, local area-level managers and a variety of private and public agencies, and other EOHHS agencies.






Monday through Friday, Day Shift



_Pre-Offer Process:_

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

  • Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

A criminal background check (CORI) will be completed on the recommendedcandidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. In addition, Chapter 234 of the Acts of 2014, An Act Requiring National Background Checks, requires the Department of Developmental Services to conduct fingerprint-based check of the state and national criminal history databases on the recommended candidate. For more information, please visit:

If you have any questions or concerns please contact the Human Resources Customer Service line at 800-627-7730.


Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Developmental Services

Title: Community Systems Director

Location: Massachusetts-Springfield - 140 High St

Requisition ID: 190005SC