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MGM Springfield Counter Worker (South End Market) in Springfield, Massachusetts

PRIMARY PURPOSE: As a Fountain Worker, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. PRINCIPAL DUTIES AND RESPONSIBILITIES: Knowledgeable of selling techniques and service delivery for both alcoholic and non-alcoholic beverages and items on the menu Take and place order, serve and garnish food and drinks efficiently and accurately in work area as applicable Collect money, while following all proper cash handling and comp procedures Maintain cleanliness, sanitation, and the appearance of the front and back of house area, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests Pack and complete order as per guests preference with necessary condiments Perform opening and closing duties based upon shift assignment Unload warehouse orders and stock the orders in designated storage maintaining organization, stock and replenish supplies and machines as needed Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft Perform other job-related duties as requested KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines Knowledge of health, safety and sanitation regulations Basic computer skills and experience with varied Point of Sale (POS) systems Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts MINIMUM REQUIREMENTS: Work varied shifts, to include weekends and holidays PREFERRED: High school diploma or equivalent Formal education with a degree in a related field or equivalent work experience Two (2) years of experience as a food handler in a similar environment Five (5) years of experience in a high-volume food and beverage environment Experience working in a similar resort setting Certificates, Licenses, Registrations Certification in food handling, alcohol awareness, gaming, etc., as mandated by local law.