Job Information
Westfield Bank CSR/Teller in Springfield, Massachusetts
CSR/Teller (FT) - Liberty St. Br. - Bilingual Spanish prefer SPRINGFIELD, MA \$18.71 - \$28.06 Hourly Department: Liberty St. Branch Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports to: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised: N/A POSITION SUMMARY Provides prompt and professional sales and service to new and existing customers. Greater than 50% of the time is spent performing CSR duties and the remainder of the time is spent performing Teller duties. This estimate could change depending on the needs of the branch at the time. CUSTOMER SERVICE REPRESENTATIVE - ESSENTIAL FUNCTIONS Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationship. Adheres to established Westfield Bank customer service standards. Provides information regarding bank products to all potential customers both retail and commercial. Meet assigned sales goals through the sale of bank products and services to meet customers banking needs. Opens new accounts and performs account and person maintenance as needed. Resolves customer problems. Answer inquiries, accept applications and close consumer loans. Assist customers with Safe Deposit. Become Notary Public if required. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested. TELLER - ESSENTIAL FUNCTIONS Adheres to established Westfield Bank customer service standards. Provides information regarding bank products to all potential customers both retail and commercial. Independent performance of all teller transactions and related services. Maintains security of cash drawer. Proves cash drawer at end of day. Meets assigned referral goals through referral of bank products and services to meet customers banking needs. Performs account and person maintenance. Assists in resolving customer problems. May assist with balancing the ATM Assist customers with Safe Deposit. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested. POSITION QUALIFICATIONS Competencies Accountability/Flexibility Customer Focus Decision Making/Judgment Product Knowledge Quality Sales Skills Education/Experience/Skills High School Diploma or GED required. Bilingual Spanish Preffered. At least six months of cash handling experience preferred. Prior sales and customer service experience preferred. Must meet balancing requirements. Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.