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MassMutual Data Analyst, Business Analytics in Springfield, Massachusetts

The Opportunity

As a Data Analyst, you’ll have an opportunity to join a transformational analytics team comprised of technical resources with a wealth of business knowledge. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

The Team

The Reporting & Analytics team, as a part of the larger Business Intelligence organization, supports MMUS Insurance Operations by providing internal business partners with information through an industry leading combination of data visualization and business analytics. Plainly put, we help real people find meaning in their data to create positive impact. We respond to numerous requests for information daily, while also proactively engaging internal partners; using data and analytics to drive improvement in MassMutual’s business. We accomplish this by utilizing cutting-edge analytics technology to blend massive amounts of data into digestible pieces of quality and actionable information, giving leaders everything they need to make tactical and strategic business decisions. MMUS Insurance Operations is comprised of all service operations for our life & disability, annuity and long-term care businesses from Client Services through Claims.

The Impact:

As a Data Analyst, your responsibilities will include, but are not limited to the following:

  • Deliver descriptive, diagnostic, predictive, and prescriptive analytics to business stakeholders to drive action and decision making in MassMutual’s Worksite business

  • Translate complex business questions into problems that can be solved through data

  • Build strong and enduring relationships with business partners, promoting trust and collaboration

  • Proactively partner with business experts to identify opportunities for business improvement

  • Utilize industry best practices to visualize data in a way that allows quick and easy insight

  • Communicate data in a storytelling format, engaging your audience and imploring them to act

  • Present complex findings to senior leadership in a way that is concise and actionable

  • Provide recommendations to leaders on how to drive sales growth and increase enrollment and profitability

  • Participate as a member of the Reporting & Analytics team to achieve team specific goals

The Minimum Qualifications

  • Bachelor’s degree in a quantitative or analytical field

  • 3+ years experience delivering complex analysis in a digestible and actionable format to business leaders

  • 3+ years experience applying statistics principles to business data to generate insight

  • 3+ years experience utilizing BI tools such as Tableau, Alteryx, Power BI

  • Experience utilizing database technologies such as SQL Server, Vertica, Teradata

  • Ability to prioritize and execute tasks in a high-pressure environment

  • Ability to work under potentially ambiguous circumstances

The Ideal Qualifications

  • Experience using data analytics to support a sales organization

  • Experience with Python in an analytics setting (pandas, matplotlib, numpy, scikit-learn, etc.)

  • Experience with R in an analytics setting (dplyr, ggplot2, zoo, shiny, etc.)

  • Strong written and oral communication skills with the ability to build trust-driven relationships

  • Advanced understanding of SQL

  • Advanced understanding of applied statistics

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Reporting & Analytics Team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.

MassMutual was recognized as an Ethisphere 2019 World’s Most Ethical Company, a Top Place to Work in 2019 according to The Boston Globe and named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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