Job Information
Behavioral Health Network Dir of Performance Improvement in Springfield, Massachusetts
Dir. of Performance Improvement & Project Mgmt. Location - 35 Warwick Street, Springfield, MA, 01104, United States Job Category - Health Care, Strategy - Planning , Information Systems Employee Type - Full-Time Required Degree - 4 Year Degree Minimum Experience - 7 Years Contact information Name - Alison Eckels Phone - 413-495-2400 Email - alison.eckels@bhn.ind.org Description Champions are rewarded. It\'s defined by tradition. So, are you that \"master\" project management impresario who wants to shape the future performance of healthcare employees at Behavioral Health Network? If so, BHN is waiting for you! Our Director of Performance Improvement & Project Management (PI-PM) serves as project lead and is ultimately responsible for the delivery of high-quality deliverables that ensure end user satisfaction, meet business requirements, and balances end user and agency economics. The Director of PI-PM leads a multi-skilled (i.e., online and offline) team of business analysis/project managers who often function in both skill sets. The Director of PI-PM owns project management execution, project scope monitoring, business analysis functions, and problem solving for the team. Ensures that the project management team utilizes a flexible project management approach including Waterfall and Agile methodologies. Ensures business analysis functions of requirement gathering, design, quality review, use of data and documentation efforts follow methodologies and best practices. Provides or facilitates technical guidance on the use of no-code and low-code applications. Leads teams to drive complex project management initiatives. Hires and retains highly capable staff while fostering diversity and career development. Sets performance expectations; holds staff accountable for the achievement of KPI\'s. Serves as the team\'s chief problem solver; imparts problem solving strategies and skills within the team. Develops key operational tools to facilitate specific processes. Reviews all projects across accounts to determine resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need. Accountable for account-level master project plan creation and management. Proactively identifies opportunities to adjust processes for efficiencies. Structures and leads project status reviews; leads cross-team post-mortem sessions. Leads teams to develop and manage risk mitigation plans. Facilitates on-going training for staff to increase their competencies in project management and business analysis functions. Qualifications: Bachelor\'s Degree required. Master\'s Degree preferred. 7-10 years project management experience required with progressive levels of responsibility. Demonstrated progression in level of responsibility within a professional project management environment. Healthcare experience strongly preferred. Exceptional planning, coordination, management, and verbal and written communication skills required. Experience with risk management, change management, communications management. Strong computer skills including Microsoft Office Suite skills including advanced Excel skills. Expertise in use of project management tools. Demonstrated ability to grow mid-level producer talent; ability to effectively manage performance issues.