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Baystate Health Financial Counselor in Springfield, Massachusetts


Responsible for assisting patients who are financially qualified to receive medical insurance and/or payment plans.

Job Responsibilities:

1) Work daily admissions by notifying the insurance by either fax or phone

2) Answer phone calls, in regards to insurance and any other inquiries the customer may have

3) Assist patient by helping them do applications online or by paper with patients in hospital or office setting

4) Follow up on Mass Health applications and request additional information if needed

5) Work daily report that consists of all self pay patients from the day before by either calling or sending a letter to the patient

6) Process approved or denied applications by adding approved insurance onto accounts, and updating self pay accounts

7) Track all applications on an Excel sheet

8) Research mail returns from contact letter, resend, call, or remove bad address

9) Work Health Safety Net and Medicaid pending report monthly

10) Call and/or mail letters in response to emails from internal customers for patients who have lost coverage and now are considered self pay

11) Complies with established departmental policies, procedures, and objectives

12) Attends variety of meetings, conferences, seminars as required or directed

13) Demonstrates use of Quality Improvement (LEAN) in daily operations

14) Performs other similar and related duties as required or directed

15) Bilingual Preferred

Required Work Experience:

1) One year in a medical processing environment

Preferred Work Experience:

1) None Listed

Skills and Competencies:

1) Familiar with Microsoft Word and Excel, internet access and ability to learn a medical management billing system

2) Organized and able to prioritize work to meet strict deadlines


  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance

  • Generous PTO – up to 25 days in the first year, with scheduled earned increases

  • Continuing education support and reimbursement

  • First Time Home Buyers Financial Packages

  • Farm Share Memberships

  • 403b retirement company match & annual company contribution increase based on years of service

  • Free money coach advice from a certified professional

  • Wellbeing programs that include but are not limited to mental, physical, and financial health

  • Pet, home, auto and personal insurance

  • Life insurance

  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

  • Wellbeing programs that include but are not limited to mental, physical, and financial health

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!


We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Certified Application Councilor - Centers for Medicare and Medicaid Services

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield