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Sodexo Food Operations Manager 2 in SPRINGFIELD, Massachusetts

Unit Description

Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals.

Sodexo has an exciting new opportunity for a self-motivated, result driven Operations Manager for its School Services segment at Springfield Public Schools (SPS) . The individual willlead the school food service team for a large urban school district in Springfield, Massachusetts. The SPS district serves breakfast, lunch, dinner and snacks to 25,000 students in approximately 60 schools.

The Operations Manager’s primary focus will be on improving quality, service and a strong adherence to food and physical safety programs. This position requires hands-on food production and service expertise with the ability to train and direct 5 Zone Chef/Managers. The individual will utilize food management software, facilitate manager/staff training and assist with maintaining current successful strategies and working to execute new programs. This position will report to the Home Grown CNC General Manager.

Additionally, the ideal candidate will:

  • Possess a strong focus on exceptional culinary execution and premier service

  • Assess training programs to build a successful versatile food service team

  • Assist and develop a strategic marketing program to increase student meal participation

  • Conduct site visits to assess current food service programs and implement corrective measures

  • Develop written policies and procedures to standardize operations

  • Analyze menu data and implement solutions that create student awareness and acceptance

  • Develop performance metrics: participation, labor, food costs, inventory/waste to improve profitability

  • Work a flexible schedule when traveling to SPS sites to assist managers/staff, and attend meetings

  • On a few occasions the candidate will need to work evenings, weekends or holidays

  • Represent the Home Grown brand and Sodexo in a manner that enhances the Company’s reputation

Preferred candidate will have

  • A bachelor’s degree in restaurant/food service management, culinary arts or food related degree

  • A minimum 5 years relevant work experience

  • The ability to demonstrate results in leading an experienced management team

  • Experience managing USDA school meal programs

  • Strong hands-on operational experience that creates cohesive teams

  • ServSafe and Allergen training certified

  • Ability to create Hazard Analysis and Critical Control Point (HACCP) temperature procedure plans

  • Decision-making and problem solving skills

  • Great culinary/business acumen and knowledgeable of the latest trends in the K-12 school segment

  • Proficient computer skills with the Microsoft suite software to include Word, Excel, Power Point

  • Ability to be a self-starter as well as team player

  • Exceptional verbal, written, and visual communication skills

  • Ability to communicate new ideas, products and programs to internal and external stakeholders.

  • Ability to manage time effectively

Learn more about Springfield Public Schools at

Learn more aboutSodexo’s Benefits (

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Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.

Key Duties

  • Establishes a safe work environment

  • Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention

  • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

  • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

  • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.



System ID 651154

Category Food Service

Relocation Type No

Employment Status Full-Time