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MGM Springfield Guest Room Attendant in Springfield, Massachusetts

PRIMARY PURPOSE: It is the primary responsibility of the Guest Room Attendant to clean and service the guestrooms. PRINCIPAL DUTIES AND RESPONSIBILITIES: Clean guestrooms including duties such as making bed(s), vacuuming, emptying trash, wiping down or dusting all surfaces Replenish all guest amenities and information folders as needed Clean bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags and proper chemicals when applicable Replenish all amenities such as ashtrays, soaps and tissues Place clean bathmats on tubs and/or shower doors and clean towels on towel racks Report unusual room conditions or rooms in need of repair Complete all duties in accordance with the room classification checklist Perform other job-related duties as requested KNOWLEDGE, SKILLS, AND ABILITIES: Able to effectively communicate in English, in both written and verbal forms Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts Maintain a professional, neat and well-groomed appearance adhering to company standards MINIMUM REQUIREMENTS: Work varied shifts, to include weekends and holidays PREFERRED: High school diploma or equivalent Three (3) months of related experience in housekeeping, or exposure to the hospitality industry and training from the Culinary Training Center Bilingual Experience in a similar resort setting

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