Wayfinders Housing Resource Consultant in Springfield, Massachusetts
Interested in joining our team of dedicated professionals? Way Finders is currently seeking four full-time Housing Resource Consultants. The Housing Resource Consultant provides exceptional customer service and general information to callers, clients, and visitors at our Housing Centers in a professional, efficient manner that exemplifies Way Finders\' mission and core values of respect and community support. This role will be performed in a hybrid-remote capacity dependent on scheduling needs, 3-5 days per week being onsite at our main office in Springfield, MA. Responsibilities include: Provide exceptional, friendly, and helpful service to all callers, clients, and visitors Educate consumers about the organization\'s programs and available community resources, proactively conducting assessments and making referrals/appointments when necessary Assist clients with appropriate resources and tools for effective problem-solving and planning in regard to their housing needs and options Maintain detailed log of incoming visitors, callers, and related documentation/notes; including but not limited to \"real time\" data entry into internal system Ensure all calls are responded to in a timely response, including forwarding all inquiries from government offices, housing courts, legal services, and other applicable agencies Maintain adequate supply of up-to-date program materials and forms in reception and resource areas Manage, organize, and update information in all required databases and software applications Receive, sort, deliver, and date stamp incoming mail and packages; prepare outgoing mail as necessary Work collaboratively to plan and prepare workshops for tenants and landlords Establish and maintain strong, collaborative relationships with internal staff (including across departments), landlord, owners, community groups, agencies, and stakeholders Perform general clerical duties including but not limited to: scanning, filing, faxing, copying, preparing correspondence and reports Proactively identify and inform the program managers of any issues that may adversely affect the department or organization Requirements include: 2 years\' post high school education, equivalent experience may be a substitute 3 years\' administrative or customer service experience, preferably in human/social services Demonstrated ability to communicate clearly and effectively, both verbally and in writing Demonstrated ability in Microsoft Office, and comfort learning new technologies Bilingual (English/Spanish) required Ability to organize and prioritize effectively in a fast-paced environment Excellent problem-solving and networking skills Knowledge of community resources is a plus Benefits include: Generous paid time-off \| 12+ holidays annually \| Health, dental, and vision insurance options \| Educational assistance \| Medical Reimbursement Account \| Dependent Care Account \| 403(b) retirement plan with employer match \| Life insurance \| Short-term and long-term disability insurance \| Transportation benefits \| Employee Assistance Program \| Annual staff picnic! Wage between \$15.50 and \$17.67 per hour depending on qualifications. Interested applicants must submit a resume; applications will be accepted until the position is filled.