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City of Springfield Inspectionl Service Clerk in Springfield, Massachusetts

Position Purpose/Summary Responsible for monitoring permits, plans and documents filed with the Department of Code Enforcement Building and Housing Code Enforcement Divisions for compliance with federal and state laws, rules or regulations and all appropriate procedures. Work is performed with the exercise of considerable initiative and judgment in making decisions of important public and legal consequences under the supervision of the Commissioner of Code Enforcement and/or Deputy Director of Housing Code Enforcement with review through reports and conferences. No supervision is exercised over other employees. Essential Functions Coordinates work reception and business flow of the Code Enforcement Department Building Division and Housing Code Enforcement Division. Attends customer service counter by logging in all activity, receiving plans and complaints. Provides technical assistance, answers questions and resolves problems within the defined record areas. Prepares letters, reports, spread sheets, certificates of inspection, certificates of occupancy, appropriate zoning information, weights and measures correspondence and findings, condemnations, and ticket process. Provides information and customer service to plumbers, electricians, contractors, lawyers, realtors, builders, inter-departmental requests for information, municipal and state employees, and the general public. Coordinates the collection and reporting of statistics as required by law and for intra-departmental use and files. Monitors regularly the accuracy, completeness and timeliness of processing complaints. Provides clerical assistance and office support to any inspectional services position in the department. Performs related work as required or assigned. Knowledge, Skills, and Abilities Thorough knowledge of modern office practices, procedures and equipment. Thorough knowledge of and excellent ability to use computers and various programs applicable to the needs of the department. Thorough knowledge of departmental procedures and practices, especially as related to Building and Housing Code Inspectional Services. Considerable knowledge of laws, rules and regulations governing building and housing codes, and other work performed. Ability to utilize interpersonal skills, including the ability to establish and maintain effective working relationships with employees and the general public. Ability to identify and understand problems and to determine appropriate measures. Ability to independently develop, layout, install and revise procedures at the direction of the Code Enforcement Commissioner and Deputy Director of Housing Code Enforcement. Education and Experience High school diploma supplemented by computer courses, work shops and seminars related to inspectional services and code enforcement law and ordinance. Several years experience in complex and responsible clerical work involving code enforcement and inspectional services procedures.