MassMutual Financial Group Investment Operations Director in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.




Manage multiple and highly complex functions which include employees performing investment-related operational, transactional, service and/or review work in support of business operations. Develop and manage the achievement of business objectives for assigned area(s). Participate as member of the organization’s management team contributing to the development of strategies and business goals and measures. Contribute to the development of financial and resource plans and manage own budget. Oversee daily operation of department(s). Implement short-term business strategies. Direct staff in the development and implementation of departmental policies, procedures and programs. Ensure adherence to company policy and governmental regulations. Manage departmental structure, employee development, training and planning. FINRA licenses as required


  • Manages a team/unit performing highly specialized functions, or oversees the daily operation of teams/units with highly seasoned exempt and possibly some non-exempt employees, which involve multiple service requirements

  • Has latitude in decision makingaffecting operations of Company

  • Establishes, directs and implements medium range work plans or goals for specific work groups managed

  • Individual typically has 5+ years related work experience and 3+ years of management experienceand may have significantly more

  • Participates as member of the organization’s management team contributing to the development of strategies and business goals


  • FINRA Series 7, 24 required; Series 51 or 53 preferred

  • Solid decision making skills

  • Experience managing teams through change

  • Strong communication skills, both verbal and written

  • Ability to work independently, balancing priorities and adjusting throughout the day

  • Experience developing associates at all levels of experience.

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)