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Baystate Health Medical Assistant III in Springfield, Massachusetts

Summary:

The Medical Assistant IV provides an understanding approach to patient care, is responsive to patient needs, maintains confidentiality, and provides support to patients during examinations, testing and procedures and ensures smooth transitions during patient sessions.

To provide patient centered care the Medical Assistant assists in examination and treatment of patients under the direction of a provider. Interviews patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height). May draw and collect blood samples from patients and prepare specimens for laboratory analysis. Assists provider with or performs procedures/testing as directed or by protocol. Prepares treatment rooms for examination of patients. Follows up with patient providing educational resources, appointment information and referrals. Ensures that patients' records are accurately documented.

The Medical Assistant approaches work with a can do attitude, works collaboratively with the clinical and office staff, and looks to improve operations or resolve problems with thoughtful consideration and responsiveness to the needs of others.

The Medical Assistant IV is proficient in the Essential Functions and the Practice Specific Skills Inventory for the Medical Assistant III. The MA IV provides support and training to other Medical Assistants, provides input to performance appraisals, manages work assignments and other sr. responsibilities.

Job Responsibilities:

1) Patient and Room Preparation - Based on patient intake data, assess exam requirements and prepare room and patient for exam, treatment, or procedure. Ensures all necessary equipment is available and provides patient with appropriate education materials. Reviews patient and physician schedules to prepare for the day and makes appropriate changes and suggestions for improved patient access and patient flow. Tests all specialized equipment and contacts Clinical Engineering for repair. Orders Supplies. Serves as a representative of any safety and infection control task force. Reports any non-compliance or concerns to the Supervisor/Manager Joint Commission, DPH, organizational infection controls standards. Trains other MAs on patient and room preparation.

2) Patient Intake and History - Accurately and within established time frame, gather and/or confirm patient information including personal data(name, address, etc) and clinical information(health maintenance, vitals, medication, reason for visit, etc) to ensure accurate patient record for evaluation and treatment. Demonstrates expertise in use of electronic medical records.. Departmental Superuser for Clinical Information Systems (CIS). Following established departmental protocols answers telephone and gathers information for provider and/or nurse triage and relays outcome to patient appropriate to level of experience and manages difficult conversations. Trains other Medical Assistants on patient intake and history.

3) Clinical Orders - Independently implements provider's orders including standing orders and protocols to maintain flow of patient care, testing for appropriate treatment, and coordination of care with clinical team. Provides input during the development of new triage protocols and trains others when implemented. Oversee time management in day to day patient flow operations.

4) Assisting Provider - Available for chaperoning and to assist provider as needed. Assists providers with procedures. Sets up and cleans exam/procedure room. Anticipates the needs of the provider. May have advanced tasks for assisting providers that are practice specific.

5) Procedures - Performs procedures independently as approved by provider, including EKG, vision and hearing screening, point of care testing, etc. Serves as Point of Care (POC) trainer for department. Completes POC validation for new employees and annual validation of clinical staff. Immunizations may only be administered in conjunction with Baystate Medical Practices Policy BMP-MM012. By protocol or under the direction of the physician provider or RN nurse assists with more complex procedures performed in the practice. Performs all competency validation or sign off as required for equipment handling, testing or other processes requiring sign off for new hire and yearly staff competencies.

6) Documentation - Accurately and within established time frame, completes all documentation. Ensures that patient and provider information is complete. May train other medical assistants on documentation.

7) Patient Discharge - Follows up with patient providing education materials, appointments, and referrals as requested by provider order or protocol. Follows up with patients to ensure they have what they need. Cleans room and prepares for the next patient. Under the director of the provider or nurse, provides education to patients. Trains other medical assistants on patient discharege

8) Communication/Leadership - Participates in the development of practice policies and procedures. Participates in practice improvement planning and projects. Performs PI audits and reports to manager. Represents MA(s) and office practice on committees within and external to the practice. Serves as a representative of any safety and infection control task force. Participates in evaluation of MA candidates. Coordinates orientation of new MA hires Serves as a resource to and mentors MAs within the department. Schedules and creates work assignments. Prepares preliminary annual performance reviews and works with managers on development plans. Create daily staffing assignments based on provider volume and staffing availability, make immediate changes based on staffing or provider changes. Create staffing schedules in collaboration with Supervisor, reviews time off requests and vacation based on staffing and time off guidelines. Performs day to day follow up to ensure assigned task

9) Trains other Medical Assistants on practice specific skills such as phlebotomy, scribing, or speciality procedures.

10) If certified as a medical intereperter, provides oral interpretation and limited written translation between limited English proficient (LEP) patients and their family and English-speaking providers and other members of the patient care team. Must have proven verbal and written fluency in English and a second language. Follows the national standards of practice and ethics as defined by the National Council on Interpreting in Health Care. Must achieve at least an 80% on the annual interpreter competency exam composed of medical terminology in English and target language as well as questions about the national standards of practice and interpreter ethics

11) Completes referrals and prior authorizations as needed. Completes surgical and procedue scheduling.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Certificate: Medical Assistant (Required)

Certifications:

Basic Life Support - American Heart Association, Certified Healthcare Interpreter - Certification Commission for Healthcare Interpreters, Certified Medical Assistant - Other, Credentialing must be awarded by a third-party credentialing body which can be obtained through: 1. Registered through Medical Assistant (ARMA) - (Minimum Requirement); 2. Registered through American Medical Technologist (AMT) association; or 3. Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association (NHA); or American Association of Medical Assistants (AAMA); or 4. Nationally Certified Medical Assistant (NCMA) through National Center for Competency Testing (NCCT). - Credentialing must be awarded by a third-party credentialing body which can be obtained through: 1. Registered through Medical Assistant (ARMA) - (Minimum Requirement); 2. Registered through American Medical Technologist (AMT) association; or 3. Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association (NHA); or American Association of Medical Assistants (AAMA); or 4. Nationally Certified Medical Assistant (NCMA) through National Center for Competency Testing (NCCT).

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield

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