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MassMutual Operational Support Specialist in Springfield, Massachusetts

Responsible for performing daily office tasks such as filing, recording, maintaining records, running reports, indexing and imaging. Additional responsibilities may include researching, auditing requests, processing work and/or retrieving data or correspondences from files as requested within an appropriate time frame. Supports department and follows organization and department procedures to complete tasks in a timely manner. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

The primary role of the Operations Support Specialist is to provide excellent customer service in a dynamic and fast paced environment to our internal and external business partners throughout the life cycle of an insurance policy. Our primary customers are our underwriters, case managers and new business coordinators. The ideal candidate will be trained on a multitude of business deliverables that have direct impact on Life New Business cycle time.

  • Required:

  • Customer Service Experience

  • Availability to work overtime as needed

  • Excellent communication (both written and verbal)

  • Experience with Microsoft Office (Excel, Word)

  • Strong problem-solving and time management skills

  • Confident in adapting to change

  • Detail-oriented and skilled multi-tasker

  • Preferred:

  • Knowledge of/Experience within Insurance industry

  • Experience with quality control

  • College degree

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