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Trinity Health Patient Observer - FT 36hrs Nights in Springfield, Massachusetts

Employment Type:

Full time


12 Hour Night Shift


Trinity Health Of New England is looking for an experienced Patient Observer/ Advocate; PO to join our team at Mercy Medical Center. This person is responsible for assisting physicians while providing exceptional observation and reporting of patients with a variety of medical conditions.

What you will do

  • This critical role performs various duties related to patient assistance and experience, patient transportation and the cleaning and stocking of the Emergency Department.

  • Responsible for constant bedside observation of patients

  • Accurate reporting of all observations made on patients.

  • Meets/greets patients/families/visitors in a pleasant manner assisting them with comfort needs throughout their hospital stay.

  • Able to show compassion for the human spirit and mind, advocacy and transparent communication with patients and families.

  • Other duties as assigned by the Nurse Manager

Minimum Qualifications

  • Must possess a minimum of a high school diploma/GED.

  • Ability to pass drug screenings and background checks.

  • CPR/ Basic Life Support certification required.

  • American Red Cross (Preferred)

  • American Heart Association (accepted)

  • Assault Reduction Training


  • Full-Time

  • 36 hours night shift

  • 7:00 p.m. to 7:30 a.m.

  • Must work every other weekend and holiday as scheduled.

Ministry/Facility Information

  • Great benefits and Health Insurance Coverage—starting Day One!

  • Career growth and advancement potential

  • Award-winning Hospitals and Departments

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran