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Veterans Inc. Post 9/11 Employment & Training Specialist- Springfield, MA in Springfield, Massachusetts

Post 9/11 Employment & Training Specialist- Springfield, MA

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  • Regional Program - MA

  • Springfield, MA, USA

  • 42,000

  • Hourly

  • Full Time

This is a full time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability and life insurance, etc.)

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Veterans Inc., the largest provider of services to veterans and their families throughout New England, is looking for a professional, highly motivated, goal-oriented, skilled, and hardworking individual to fill the Employment & Training Specialist position and become a valued member of Veterans Inc. team!

This position will provide care and rehabilitation to the veteran population and their families through the provision of intervention, emergency shelter, housing, employment & training and supportive services. This position works as a part of the Post-9/11 teams to assist veteran clients in the community with coordination of services including but limited to employment, training, and referral resources.

This individual would be based out of our Springfield, MA office. All duties would be performed throughout the designated territory's surrounding cities and towns within the state.

This is a full-time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability and life insurance, etc.) The annual pay is $42,000 and is non-negotiable.

Must be able to pass a CORI and background investigation. Must be able to start within two weeks of receiving a job offer.

Veterans Inc. is an Equal Opportunity Employer. Diversity is valued, and welcomed, on all levels within the organization! Veterans highly encouraged to apply!

Please, no recruiters!

Essential Functions:

Outreach:Establish and maintain a resource and referral network to include linkages with homeless service providers, employment service providers, veterans' service providers, veterans' service organizations, municipal veteran's agents, the US Department of Veterans Affairs, and others as appropriate. Provide program awareness information and orientation activities to members of the referral network. Develop a helping and supportive relationship with clients in order to assist with service needs and to attain the highest level of independent functionality.

Assessment: Conduct pre-screening of service member and veteran referrals to establish eligibility for Veterans Inc. programs and services. Conduct employment focused assessment and collect program specific documentation from all veterans identified as being eligible. Develop and implement a mutually agreed upon Employability Development Plan.

Support and Referral: Identify and appropriately address the service members and veteran's immediate issues through crisis intervention, medical referral, psychiatric and/or substance abuse treatment referral, PTSD resources/ referral, legal referral, mental health and/or family issues referral. Provide referral services to educational and skilled training programs, and job placement opportunities. Refer to VA benefits for eligibility. Interact with VA case managers and community organizations, supporting the veteran's needs and resources. Identifies outreach clients in need of housing and refers those eligible to Veterans Inc. housing programs. Refers veteran clients who are not eligible to external resources through established community network.

Case Management:Provide service members and veterans with basic employment-seeking skills, including resume preparation, interviewing techniques, job coaching, and other aspects of job preparedness. Register participants for training courses and affiliate-provided training classes and coordinate class schedule with Instructor. Provide specialized employment services including vocational counseling and training workshops, interpersonal and employment readiness skills designed to prepare service members, veterans, and homeless veterans to effectively compete and obtain permanent employment. Routinely monitor and notate level of progress, including goals pertaining to Employability development plans. Provide direct and indirect resources and services pertaining to needs addressed by the veteran. Provide timely follow up and follow through practices.

Service Coordination:Provide assistance to service members and veterans in obtaining VA benefits and other public benefits such as health care services, daily living services, personal financial planning services, transportation, fiduciary and payee services, legal services, child care, housing counseling services, employment and training opportunities, and temporary financial assistance as appropriate. Collaborate with Grant Lead on a weekly basis to provide & receive feedback on the progress of clients, to ensure quality of program delivery, and ensure individual professional development towards program/personal goals.

Goals: Meet all goals and performance measures as established by Veterans Inc. and funding source.

Documentation: Maintain clear, concise, and up to date program documentation and audit ready client files. Forward documentation to the Data Entry Department within acceptable identified time frames, for HMIS needs. Maintains log of Serious Incidents and Notification practices to include but not limited to calls to police, fire department, emergency medical treatment, ambulance, accidents, inquiries, communicable diseases or deaths that occur in the facility; to include abiding by policy relating to time frame notifications to DVS and Veterans Inc.

Meetings:Attend all scheduled weekly, monthly, and quarterly meetings of Veterans Inc. and DOL/DVS/VA. Collaborate with community partners as directed.

Other: Perform other duties as assigned, related to the overall mission of Veterans Inc. Provides a positive image for the program, being a role model and empathetic support for the clients, while maintaining professional distance and objectivity. Maintains a positive relationship with the clients, staff volunteers and visitors.

Knowledge, Skills, and Abilities:

+ + Ability to follow Agency policies and procedures;

  • Ability to demonstrate sensitivity to service member and veterans-related needs and issues.

  • Demonstrated knowledge and experience in working with service member, veteran and/or homeless population.

  • Ability to communicate clearly and effectively both verbally and in writing.

  • Ability to follow verbal and written communication.

  • Ability to maintain client confidentiality and respect privacy.

  • Ability to market Veterans Inc. programs to the community and veteran clients to potential employers.

  • Ability to be flexible, adapt to changing situations, meet deadlines, and work under pressure;

  • Ability to resolve problems within scope of responsibilities.

  • Ability to exhibit excellent organizational and case management skills.

  • Ability to interact effectively and professionally with veterans and staff.

  • Ability to work independently and take initiative when appropriate.

  • Knowledge of and ability to use a computer, the internet and work in a windows software environment using Microsoft office.

  • Ability to maintain good attendance and punctuality.

    Education and Experience Requirements:

  • Bachelor's degree in Human Services, Social Work or other related field required.

  • Minimum of two years' experience in Employment Training, Vocational Rehabilitation, Recruitment, Counseling, Outreach/and or Services to the Homeless, or related field, is required.

  • Computer proficiency in Microsoft Office Suite.


  • Client Focus

  • Human Resources Capacity

  • Thoroughness

  • Time Management

  • Communication Proficiency

Mental Requirements:

  • Reading

  • Analytical skills

  • Negotiation Skills

  • Verbal & Written communication

  • Confidential interactions

  • Problem-solving

  • Decision-making

  • Collaboration

Physical Requirements:

  • Driving: Frequently - Must have valid driver's license and own personal, reliable transportation.

  • Sitting: Frequency - Occasionally

  • Standing: Frequency - Occasionally

  • Lifting: 15 lbs., Frequency: Occasionally

  • Carrying 15 , Frequency: Occasionally

Physical Environment:

  • Office: Frequency Often

  • Outside: Frequency Occasionally

  • Worker is not substantially exposed to adverse or hazardous environment conditions.

For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume to us as we only accept applications through our website. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed nor considered!

If you need assistance completing an application please contact Emails regarding application status will not be returned.

No Recruiters Please!