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Baystate Health Primary Care Program Director in Springfield, Massachusetts

Baystate Health (BH), western Massachusetts’s premier healthcare provider and home to the University of Massachusetts Medical School – Baystate seeks a BH Program Director for our Primary Care Service line to join our extensive team at Baystate Medical Practices.

The Baystate Health (BH) Program Director for Primary Care in partnership with Primary Care leadership and a Co-Director is responsible for: program development, fiscal profitability, performance improvement, quality, patient experience, employee, and provider engagement, and coordination of care and operations for the primary care services service line.

Position Highlights:

  • Strategic Growth and Alignment - Partners with Leadership to design, build and operationalize clinical strategic plans at regional sites throughout BH to achieve service line/ departmental growth and alignment. Develop business plans that identify type of service, manpower, clinical, administrative and capital needs and completes financial modeling that supports ROI. Studies market to understand changes in volume, outmigration, competitive landscape and puts plans in place that support appropriate growth.

  • Safety and Quality - Participates in service line/departmental performance improvement initiatives. Knowledgeable about quality metrics and works with BH partners to improve performance at the programmatic and practice level. Ensures metrics are identified, monitored and reported and work plans are implemented that demonstrate improvement.

  • Fiscal Accountability -In partnership with leadership team, understands and takes responsibility for business financials. Understands Service line profitability and implements changes in operations to improve financial performance. Utilizes metrics to make decisions and ensures team is knowledgeable and responds to negative variances. Leads/Participates in projects/programs that positions BH to be strategically and operationally prepared to flourish in an Accountable Care Organization (ACO) environment.

  • Access to Care and Productivity - In partnership with leadership team, develop ongoing management of access to care for all services and practices within their scope across all BH sites. Work with leaders to optimize schedule utilization, panel size and work efficiency to meet benchmark targets. Partners with referral groups to understand and reduce outmigration while ensuring providers/customers are satisfied. Partners with designated Access Team to ensure optimal pathway from entry through service delivery.

  • Patient Experience and Employee Engagement – Support a culture with the shared goal of prioritized patient experience. Decrease turnover and provide better outcomes for patients through data-backed programs. Engage employees and align your organization around a shared culture of value-based care


  • Bachelor’s Degree required; Registered Nurse, MBA or MPH or other Health Care related Masters preferred.

  • A minimum of seven (7) years of leadership experience in a related field in a complex organization with demonstrated skill in strategic planning, organizational leadership, and financial management including revenue cycle, operational change, project management and practice management is required.

  • Demonstrated experience with information management systems, clinical and business process redesign and use of information technology required. Lean (QI) experience a plus.

As the successful candidate, you will possess strong interpersonal skills with demonstrated ability to build relationships with staff, organizational leaders and medical staff across Baystate Health.

In addition:

  • Possess the ability to work well with all levels of the organization from executive management to operations staff, and is recognized as both a leader and team player.

  • Demonstrated leadership skills in leading a large group to successful outcomes. Possesses excellent presentation, written and verbal skills.

  • Action oriented with demonstrated ability to breakdown complex issues into action steps, clearly articulate a plan and execute effectively.

  • A self-starter who takes initiative and has a focus and a sense of urgency around achieving results, and builds consensus without creating prolonged processes.

  • Maintains a sense of humor, views learning as a lifelong pursuit, and enjoys being challenged by large/complex systems.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Bachelor of Science (Required), Master of Science


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield