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MSC Industrial Supply Co. Product Information Specialist II *REMOTE OPPORTUNITY in Springfield, Massachusetts

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE ( to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID : 8262

Employment Type : Full Time

Job Category : Category Management

Work Location : Springfield, MA

State or Province : Massachusetts (US-MA)

Potential Work Location : United States : Massachusetts : Springfield



The Product Data Specialist II position is responsible for all data requirements related to MSC’s product offerings, from induction of new items to on-going maintenance of data and images. Position owns supplier relationships from a data perspective, operates cross-functionally with internal customers and is involved in process improvement opportunities.


  • Manages supplier product data relationships as approximately 50% of daily duties.

  • Develops subject matter expertise in a minimum of ten (10) product categories.

  • Leads training of lower level Product Information Specialists.

  • Owns all activities related to New Item Induction (NII), SKU Development and all maintenance aspects of product information.

  • Owns supplier relationships for product information purposes, including accuracy of data and formatting, image induction, SKU Development, New Item Induction (NII), and all aspects of product information maintenance.

  • Educates suppliers on MSC’s requirements for entry of new items into or system, including image accuracy and proper image formats.

  • Initiates and leads product information processes for a broad set of internal customers – Product Management, Merchandise Management, Marketing, and Imaging to facilitate growth of the business, ensure accuracy of product data, and enable meeting project deadlines.

  • Originates and maintains detailed product information for the full life-cycle of products.

  • Is accountable for product information to ensure the highest degree of data quality.

  • Researches and analyzes multiple sources in order to determine correct operational data values and attributes.

  • Participates in process improvement initiatives.

  • Generates and analyzes reports including but not limited to: fill rate.

  • Develops feedback to improve internal processes, cross-functional processes, and system performance.

  • Operates the Product Information Management (PIM) database management system, AS400 product database, and various other product information spreadsheets and databases.

  • Ensures data synchronization across multiple systems and platforms.

  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose

  • Participation in special projects and performs additional duties as required


  • Bachelor’s Degree in Business or a related field or the equivalent work experience required.

  • Minimum two years business experience required.


  • Excellent analytical skills and spreadsheet skills required.

  • Excellent database skills required.

  • Excellent written and verbal communications skills required.

  • Proficiency in Microsoft Excel and Word required.

  • Excellent time management skills required.

  • Work prioritization and multi-tasking skills required.

  • Relationship management skills required.

  • Collaboration skills in a team environment required.


  • A valid driver’s license is required.

    Compensation starting at $46,007.00 and up commensurate with experience.

    Benefits may include: paid time away including holidays and parental leave, medical and dental plans, retirement savings plans with company-match, disability and life insurance, tuition reimbursement program, recognition and service award programs, wellness and workplace flexibility programs, stock purchase plan, and product discounts (Benefits may vary by location).



People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.