Job Information
South Middlesex Opportunity Council Program Director in Springfield, Massachusetts
Summary: Oversee the overall case management aspects of the PSH programs (4), Western Mass Non-profit Housing (5), and YPLP (1); ensuring that the programs/housing operate in accordance with its mission and provide supervision to the case managers of each site. Work as a team member to provide direction and vision to the clients, staff and program.
Why Work for SMOC?
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
Oversee the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
Work with managers to help recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
Provide support, supervision and training to the case manages
Endeavor to create a climate in which all staff are empowered, respected, treated with dignity.
Work as a part of the leadership team of OPCS to create and implement best practices.
Prepare all required reports, grants, etc. and attend agency-wide meetings.
Work closely with funders, partners and stake holders to ensure good relationships.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Monitor property condition and coordinate needed repairs with Maintenance and/or Property manager to ensure appropriate upkeep of building.
Ensure timely, accurate data entry into ETO and maintenance of client records in accordance with regulations.
Other duties as assigned.
Knowledge and Skill Requirements
Bachelor’s degree preferred.
Supervisory experience of at least 3 years.
Sensitivity to low-income families of diverse backgrounds.
Ability to work independently.
Flexibility in schedule.
Valid Driver’s license, reliable vehicle and evidence of insurability.
Excellent organizational and interpersonal skills required.
Organizational Relationship: Directly reports to Component Director. Direct reports of this position are program, RWA and relief staff.
Physical Requirement: Ability to lift 25 lbs. Ability to walk up and down stairs.
Working Conditions: As part of the responsibilities of this position, the Program Director will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required
Monday - Friday ; 9:00am - 5:00pm
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