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Phoenix House Recovery Support Staff - Per Diem, Springfield, MA in Springfield, Massachusetts

Recovery Support Staff - Per Diem, Springfield, MA

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment,with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based,gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues.


  • Perform client document scanning nightly and upload documents to Welligent.

  • Assist Case Managers to develop treatment plans that are coherent and reflective of client's progress and development.

  • Perform hourly safety checks per protocol and complete maintenance tasks as directed.

  • Maintain accurate and timely Incident Report & DAP notes. Document developments and important events in accordance with clinical policies for reporting and record keeping.

  • Serve as a rolemodel through positive, appropriate conduct and participation in special agency events. Project a good image to the public.

  • Properly utilize all site-specific protocols including Shift Report, Overnight Checklist, policy & procedures, MAR forms and Medication Monitoring, Med Count and Bed Bug Procedure.

  • Supervise monitoring of residents as needed, maintain structure and provide accountability to the residents.

  • Respond to client crises and emergencies as needed.

  • Participate in staff meetings, case conferences, and required training, as assigned, to ensure continuum and quality of care.

  • Provide monitoring of clients while taking prescribed medication.

  • Participate in the support and training of other staff members and interns.

  • Maintain ADP files and complete Relias requirements in a timely fashion.

  • Conduct property searches and urine screens as needed.

  • Follow program rules and schedules and seeking pre-approval for any unscheduled or unauthorized activities.

  • Assist in daytime coverage as needed.

  • Perform other duties as assigned by Program Director/Clinical Director or assignee.



  • Knowledge obtained through completion of a Bachelor Degree curriculum from an accredited institution preferred, or equivalent combination of knowledge and experience.

  • Attainment of certification/licensure as required by funding/regulatory sources (demonstrable pursuit of certification with timetable for achievement is acceptable.)


  • Minimum of one (1) year experience working in a residential facility, especially overnights, is strongly preferred

  • Previous experience working in a behavioral health, substance abuse, or other mental health setting is strongly preferred

  • Computer skills are required

  • Ability to keep awake throughout entire overnight shift

  • Self-directed and the ability to work independently with little supervision

  • Excellent communication and judgment skills

  • Ability to develop rapport with substance-abusing populations and families.

  • Ability to apply organizational management skills and maintain self and client discipline.

  • Ability to prepare and maintain required documentation.

  • Ability to comply with internal, local, state, and federal regulations and policies.


  • Demonstrated proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position is expected within 30 days of employment.

  • Demonstrate empathy and compassion for clients in group, individual counseling, and daily interactions.

  • Maintain objectivity towards all clients and make clinical decisions based on accurate information.

  • Maintain structure and accountability with clients effectively with appropriate frequency and clinical judgment and collaboration whenever possible.

  • Demonstrate appropriate boundaries between self and clients.

  • Promote self-help concept within program. Encourage clients to create their own solutions, and encourage clients to use each other for support.

  • Play appropriate counseling role, serving as guide in the self-help recovery process.

  • Track progress of clients utilizing effective direct communication, email, and clinical notation.

  • Implement daily schedule of program activities. Monitor and facilitate program activities.

  • Demonstrate understanding of clinical relevance of work and school.

  • Work cooperatively with others and supervisors.

  • Demonstrate patience and consideration in dealing with others.

  • Demonstrate thoughtful decision-making.

  • Work in a Trauma-informed manner when interacting with clients.

  • Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. learn more.


Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.