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YWCA of Western Mass. Relief Direct Service Advocate in Springfield, Massachusetts

Department: Springfield Teen Parent Program Reports to: Director of Teen Residential Services Schedule: Per Diem for All Shifts (Minimum of 3 Shifts per Month) FLSA Status: Non-Exempt Starting Rate: $14.00/hour URL: The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. Position Purpose The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA?s residential programs. DSA?s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA?s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. Essential Responsibilities Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift. Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA). Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant. Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant?s and their children in order to support. Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe. To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival. To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit. Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift. Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift. Qualifications A.A. or equivalent education or experience in a human service field; One year of counseling and direct service experience; Familiarity with issues of domestic violence; Experience with survivors of gender-based violence and exploitation; Experience addressing the impacts of decisions and actions on multiple communities; Understanding of both interpersonal and structural racism and structural racism and bias; Ability to represent agency from a management perspective in an active union environment; Must be able to be covered by the agency's insurance policy; and Must be able to lift 40 lbs.