Bilingual Veterans Outreach Centers Secretary/Receptionist in Springfield, Massachusetts
Education Level: High School Diploma or Equivalent Work Experience: Some experience is preferred Company Description: The Bilingual Veterans Outreach Centers of Massachusetts, Inc. is hiring a full-time secretary. We will aid or attempt to aid Veterans and their families to secure any and all benefits due to them from the veteran's service to our country. The Bilingual Veterans Outreach Center conducts outreach to find, identify and help all veterans with issues ranging from disability claims to homelessness. All veterans are welcome at the outreach facility because Veterans Benefits are important and essential to any and all veterans and/or their families. Job Summary: Perform all Secretary functions for the Bilingual Veterans Outreach Centers including, but not limited to Set a positive environment for veterans to bring their challenges. Answer, screen, and transfer inbound phone calls. Submit reports. Maintain electronic and hard copy filing systems. Handle requests for information and data. Resolve administrative problems and inquiries. Prepare and modify documents including correspondence, reports, drafts, memos, and emails. Job Qualifications: High school diploma or equivalent. Must attend training, certification, and recertification provided through Bilingual Veterans Outreach Centers. Must possess a thorough knowledge of Microsoft Office including Word, Excel, and PowerPoint; as well as, the Google Suite including Gmail, Google Docs, Google Sheets, Google Slides, and Google Calendar. Must have good organizational skills and be able to manage multiple projects and work effectively. Must have good interpersonal skills and be able to work with diverse populations. Must have research and problem solving skills. Must have reliable transportation. Must have the skills to work with a variety of office equipment; i.e. fax machine, copier, scanner, computer, phones, etc.