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MassMutual Security Automation Technician in Springfield, Massachusetts

The Opportunity

MassMutual Security Administration is currently looking to fill the position Security Technician . The role will perform a wide variety of duties and responsibilities consisting of coordinating, planning, and installing a range of security technologies to include CCTV, and access control and intrusion detection systems. This position will report to the Head of Security, within MassMutual Security Administration.

The Team

Our team enjoys helping people find what they need. Working in security administration is all about protecting our associates, assets, and brand. And making them smile! As a member of our leadership team, you will be the smiling face and helping hand that welcomes and assists our associates, contractors, and visitors throughout their time at MassMutual. Our security team is focused on building strong relationships and customer-service skills to improve the employee experience. We are a diverse and inclusive group of security professionals whose core values adhere to MM’s Winning Ways. It’s not about what we do but how we do it!


Are you able to earn confidence and trust by demonstrating ownership, commitment, and follow-through in achieving results? Can you manage priorities effectively and adapt quickly to achieve goals, while thriving in complex, uncertain and changing situations? Are you known to inform others clearly, timely and appropriately? Can you speak up when it matters, ask tough questions, make decisions and/or admit when help is needed? The work you do at MM daily could improve someone’s life for the better.


  • Manage projects to deliver successful implementations by meeting project requirements and adhering to industry and company standards

  • Coordinate with Project Manager to ensure availability of materials and equipment

  • Interpret blueprints, diagrams, submittals, specifications, and schematics

  • Participate in on-site progress meetings and provide updates to account managers

  • Identify risks and provide specific solutions and recommendations to stakeholders on most time and cost-efficient methods

  • Demonstrate resourcefulness in assessing and troubleshooting of issues and problems

  • Inspect quality of finished projects to ensure conformation of all specifications and requirements

  • Program and test installed security systems and train stakeholders as required

  • Continually learn new products & technologies, upgrades and software programs related to electronic security systems

  • Always represent MassMutual Security in a professional manner

  • Abide by OSHA regulations and use protective equipment as required

The Minimum Qualifications

  • MA System Technician low voltage license

  • Minimum of five (5) years’ experience in the security technology industry

  • Experience with completion of manufacturer’s training in S2, Bosch, Axis, and Pelco

  • Familiar with industry standards for ADA and life safety codes

  • Possess a valid driver’s license and ability to travel for site visits

  • Flexible schedule including on-call response

  • Strong knowledge of security concepts and technology platforms; video, access control, intercom, intrusion, visitor management, and network connectivity

  • Knowledge and practical experience with Networking systems

  • Excellent interpersonal skills, good verbal, and written communication

  • Must be able to work independently or on a team

  • Ability to manage and motivate teams with proven leadership experience

  • Capability to exercise sound judgment and find effective solutions

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Security Team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits

About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.

MassMutual was recognized as an Ethisphere 2021 World’s Most Ethical Company, a Fortune 2021 World’s Most Admired Company and a Top Place to Work in 2020 according to The Boston Globe. MassMutual was also named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.