Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

MGM Resorts International South End Market - Counter Worker/Cashier - MGM Springfield in Springfield, Massachusetts


As a Fountain Worker II, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.


  • Knowledgeable of selling techniques and service delivery for both alcoholic and non-alcoholic beverages and items on the menu

  • Take and place order, serve and garnish food and drinks efficiently and accurately in work area as applicable

  • Collect money, while following all proper cash handling and comp procedures

  • Maintain cleanliness, sanitation, and the appearance of the front and back of house area, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests

  • Pack and complete order as per guests’ preference with necessary condiments

  • Perform opening and closing duties based upon shift assignment

  • Unload warehouse orders and stock the orders in designated storage maintaining organization, stock and replenish supplies and machines as needed

  • Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

  • Perform other job-related duties as requested


  • Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment

  • Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines

  • Knowledge of health, safety and sanitation regulations

  • Basic computer skills and experience with varied Point of Sale (POS) systems

  • Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts


  • Work varied shifts, to include weekends and holidays


  • High school diploma or equivalent

  • Formal education with a degree in a related field or equivalent work experience

  • Two (2) years of experience as a food handler in a similar environment

  • Five (5) years of experience in a high-volume food and beverage environment

  • Experience working in a similar resort setting

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email