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MGM Resorts International Surveillance Shift Manager - MGM Springfield in Springfield, Massachusetts

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race .


It is primary responsibility of the Surveillance Shift Manager to oversee the daily operations of their shift to meet company and departmental practices, procedures, and Gaming Commission regulations. The Surveillance Shift Manager will assist in overseeing game protection and security of the guest and employee experience.


‐ Supervise the operations of the Surveillance Lead Operators and Operators during their shift; including operation of CCTV equipment, writing and preparing daily reports and logs, and maintaining evidence through dubbing and saving video files. Report equipment repair requests discovered to the technical team.

‐ Responsible for the accuracy, quality, quantity, and documentation of observations during their designated shift. Reviews video and documentation when appropriate, including specific jackpots, guest complaints, potential procedural errors, risk management issues, theft incidents, and variances.

‐ Maintains an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods, in order to provide necessary training to Operators and maintain Standard Operating Procedures (SOPs). Attend company‐sponsored training classes to assist with department training.

‐ Point of contact with the state Gaming Regulator for cheating and customer complaint incidents and various outside agencies.

‐ Maintains shift schedules and responsibilities for the team to ensure proper coverage.

‐ Performs one‐on‐one meetings with their teams and addresses any concerns or requests; actively employs conflict resolution, resolving any issues between employees.

‐ Ensures the consistency of the Surveillance operation results through enforcement of Surveillance SOPs, administers discipline as appropriate. Assist in the interview process for new hires and promotions.

Perform other job‐related duties as requested.


‐ Bachelor's degree in a related field, or equivalent experience.

‐ Two (2) years of Gaming and/or Surveillance experience, including supervisory duties.


‐ Experience with gaming/surveillance technology.

‐ Experience overseeing Surveillance systems and Surveillance personnel.

‐ Previous experience working in a similar setting.

‐ Bilingual.


‐ Gaming License(s) in appropriate jurisdictions.


‐ Detailed knowledge of Table Games, Slots, R&S, and Cage standard operations.

‐ Complete working knowledge of all applicable Gaming regulations.

‐ Comprehensive knowledge of Minimum Internal Control Standards.

‐ Detailed knowledge of advantage play systems and cheating methods.

‐ Ability to lead and mentor a team.

‐ Interpersonal skills to deal effectively with all business contacts.

‐ Professional appearance and demeanor.

‐ Work varied shifts, including weekends and holidays.

‐ Able to effectively communicate in English, inboth written and oral forms.


Springfield, Massachusetts

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email