Job Information
MassMutual Systems Engineer in Springfield, Massachusetts
The Opportunity
A Systems Engineer is in charge of designing, implementing and maintaining the information technology systems for an organization. Their duties include designing the basic computing infrastructure to accomplish key tasks, establishing networking rules for cybersecurity and troubleshooting network errors or other technical issues.
The Team
The Systems Engineer is a key member of the Investment Delivery Services (IDS) Team responsible for application administration and technical support for technology platforms and systems supporting Investment Management (IM). This role supports and maintains numerous large and complex applications to manage work queues for project delivery and daily operations.
The Systems Engineer is responsible for the testing and introduction of application configuration changes, applying upgrades, setup and maintenance of user security roles, and monitoring and troubleshooting issues concerning the health of the application and/or the environment. Additionally, this position will provide technology support for onshore and offshore teams including user provisioning/de-provisioning, designing and implementing application customizations, and managing and tracking desktop and connectivity related issues. This position requires a broad technical knowledge with the ability to perform very specific technical tasks within the various solutions.
The Impact:
Support business stakeholders during production operations
Support IDS and project development teams
Influences and implements the IDS technology strategy
Technology support for end-users and development teams
Assist in defining, documenting, and implementing best practices
Administer the IDS technology solutions including Eagle, Infogix Reconciliation, Web Servers, AD security, SFTP sites, and Network file shares
Application Support and Maintenance functions include:
System and/or server administration including change management, patches, and product upgrades
User provisioning and de-provisioning
Security role setup and management
Troubleshooting: jobs, access, application issues
Annual DR testing
Environment health management
Schedule and lead working sessions that will align stakeholder requests with application features/capabilities
The Minimum Qualifications
Bachelors Degree in Computer Science or equivalent experience
5+ years of application administration experience with large, multi-tiered applications
Comfortable taking initiative and working independently but knows when to involve others
Comfortable working with stakeholders from a wide range of functions and seniority levels
Strong collaboration skills and the ability to work in a team-based environment
Excellent communication skills with ability to address and resolve conflicts diplomatically
Ability to work through complexity with ease, identifying themes across complicated issues in time-critical situations
Experience in agile and DevOps tools and delivery is a plus
Experience in cloud administration and maintenance (e.g. IAAS) is a plus, AWS preferred
Experience in the investments and/or finance data domain is a plus
The Ideal Qualifications
Ability to apply technical knowledge across multiple business functions and technology platforms
Ability to work in close collaboration with project/program managers, architects, developers, and testers to define and implement standards and best practices
Ability to leverage technical skills across multiple departments and domains
Skilled in interacting between internal business partners, internal IT teams, and offshore partners
Ability to communicate clearly and to simplify complex topics for a wide range of audiences (both written and verbal)
Ability to work through complex issues, identify themes, and develop solutions, in time-critical situations
Ability to quickly learn new technologies and platforms
Ability to adhere to project schedules and meet deadlines in the execution of job responsibilities
Ability to identify improvements in personal efficiency by seeking counsel from more experienced peers/partners
Self-managed and motivated individual with strong leadership skills.
Excellent written, oral and presentation skills.
Works with minimal oversight and proactively communicates status and risks to project leadership.
Ability to work well in a team environment.
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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Salary Range: $104,900.00-$137,700.00
MassMutual
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