Job Information
Kripalu Center for Yoga and Health Hospitality Manager (Front Desk Manager) in Stockbridge, Massachusetts
The Hospitality Manager leads the Guest Services team in anticipating and responding to guest needs and creating an inclusive, positive, guest-friendly environment from pre-arrival through departure. The Hospitality Manager oversees a team of 15-20 staff members and coordinates guest transportation and volunteers. This role\'s main goal is to ensure exceptional levels of customer service for our guests and align with the Kripalu mission and values, with a focus on Sacred Hospitality. This position includes weekends and holidays. CLICK HERE to view the full job description and to apply!{target="_blank" rel="noopener noreferrer"} ESSENTIAL SKILLS AND EXPERIENCE? - Bachelor\'s degree in hospitality or business administration, or equivalent years of experience. - 3-4 years\' experience as a direct supervisor (hospitality industry preferred). - Valid Driver\'s License - Strong management skills with previous experience in overseeing hiring, coaching, and disciplinary processes. - Proven ability to build effective, lasting relationships with guests and staff through leadership, superior spoken and written communication, listening, and interpersonal skills. - Impeccable character: keeps confidentiality and skillfully and gracefully resolves issues. - Attention to detail and ability to strategize, plan, implement and solve problems. - Extensive experience with Microsoft programs, including Outlook, Word, and Excel. - Experienced with hospitality software preferred. - Strong orientation towards Kripalu\'s mission and core values. - Must be available to work some evenings and weekend hours.