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Kripalu Center for Yoga and Health Receptionist for Healing Arts Desk in Stockbridge, Massachusetts

POSITION SUMMARY The Receptionist for the Healing Arts Department provides a warm welcoming environment, while creating positive first impressions for guests. They also perform administrative support tasks and dispensary side work of daily operations. Schedule Requirements: Must be available for Weekend and Evening Shifts ACCOUNTABILITIES - Check in guests for services, as well as changing and cancelling appointments. - Responsible for opening and closing the department each day according to standard operating procedures. - Assist with linen room maintenance and dispensary duties, ensuring product availability for all services. Respond to therapist\'s needs for facility and product written requests. - Work side-by-side with therapists to ensure smooth flow of appointments and guest satisfaction. - Develop and maintain in-depth knowledge of each modality and an ability to describe them to guests. - Maintain a clean, safe, fully stocked, and well-organized work area. - Clearly communicate all necessary information with guests, coworkers, supervisors, and therapists\' all occurrences involving staff or guests in the department or campus that requires attention. - Builds effective relationships with customers, identifies customer expectations, tries to see issues from their point of view; offers practical solutions to problems. - Other duties as requested. COMPETENCIES - Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment. - Possesses strong core ethics, integrity, and values consistent with Kripalu\'s organizational principles. - Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. - Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed. - Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise. - Embraces experiences as learning opportunities. - Accepts responsibility for personal and professional learning and growth. - Models the values of Kripalu including service, presence, inquiry, compassion, practice and integrity. MINIMAL QUALIFICATIONS - 1-3 years customer service experience or related experience. - Associates degree OR equivalent experience including training in Microsoft programs - Basic math and money/POS skills - Ability to work independently while being a team player. - Prior experience with ResortSuite software a plus BENEFITS (Start day One of Employment) - Health, Dental & Vision Insurance - Paid Holiday, Sick-Time, Personal Time, Vacations - 403(b) Retirement Plans - Flexible Spending Accounts - Company Paid Short- and Long-Term Disability - Free 50K Life Insurance Policy - Up to 2 Free Meals in the Kripalu Dining Hall while working - Discounting Purchases in the Kripalu Shop and Healing Arts Services - Yoga Classes, and the opportunity to participate in Kripalu Programs ESSENTIAL PHYSICAL REQUIREMENTS - Prolonged periods (at least two consecutive hours) of standing/walking around the department - Frequent use of computers and handheld electronic equipment. - Reaching, including above eye level, crouching, kneeling, stooping - This position requires lifting, standing, reaching with arms and hands, stooping, kneeling, and crouching. - Lifting and moving items weighing up to 35 lbs.

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