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Randstad Call Center Representative in Stoughton, Massachusetts

Call Center Representative

job details:

  • location:Stoughton, MA

  • salary:$15 - $17 per hour

  • date posted:Monday, February 22, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Savings institution

  • reference:AB_3577209

  • questions:christina.pescia@randstadusa.com781-273-1472

job description

Call Center Representative

Our Banking client is looking for Call Center Representatives to join the Customer Care team. This person will take inbound and make outbound calls for a variety of customer and partner related issues. We are looking for someone with a great attitude, strong phone presence, and a passion for helping people.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner

  • Check on the status of customer accounts and track checks and payments

  • Review and explain account charges

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

Helpful to have:

  • 2+ years prior Banking or Call Center experience

  • Ability to multi-task, set priorities and manage time effectively

  • Comfortable with a flexible 40 hour work week

Skills

  • Call Center Support

Education

  • No Degree Required

Qualifications

  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 9 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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