Job Information
Kanaan Communications, LLC Field Supervisor - Telecom in Sturbridge, Massachusetts
Overview and Essential Functions
Have telecom experience and looking to advance your career?
Prince Telecom, a national leader in the telecommunications industry, is looking for a Field Supervisor to join our team.
As a leader, you will mentor, support, and grow your team as they connect America!
Salary: $55,000 - $60,000 (based on experience)
Job Type: Full time
What you will do:
Supervise a team of FTTH and SMB installation technicians
Coach, counsel, and evaluate performance of field staff
Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing
Identify problem areas in the department and communicate problems and possible solutions to the Project Manager
Develop procedures and implement them to better organize the team/department
Assign duties, responsibilities, and scope of authority to technicians
Assist in recruitment and training efforts
Assist in warehousing and logistics support as needed to supplement the warehouse staff
Establish, implement, and maintain operating standards and procedures for project reporting and documentation
Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
Perform quality control inspections to correct and coach any issues found
Interface with customers to resolve complaints and damages resulting from installation work
Perform various field technician duties as needed
Perform other duties not listed here, as they arise, and as they are assigned to you
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Qualifications
What we are looking for:
Fiber optic or cable installation experience (required)
Valid driver's license (required)
Supervisor/Management experience
Exceptional customer service experience
High School Diploma or equivalent
Self-motivated, reliable & independent
Ability to work a very flexible schedule
Able to work in a fast-paced time sensitive environment
Able to handle multiple tasks and last minute changes
Ability to lead a team by example, and create a safe team-building environment
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Benefits and Company Summary
What you’ll get…
Salary: $55,000 - $60,000
Company Vehicle, Cell Phone, Laptop, etc...
Paid Weekly
Growth Opportunities
Medical, Dental, Vision and Prescription Plans
Flexible Spending Accounts
Short and Long-Term Disability
Supplemental Life and AD&D
401(k) Retirement Savings w/ Company Match
Stock Purchase Plan
Company Discounts
Legal Insurance
Paid Time Off and Holidays
Tuition Reimbursement for select programs
EEO
Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.
Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.