Job Information
Bristol County Savings Bank Contact Center Reps. in Taunton, Massachusetts
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves. Supports, and adheres to, the Bank\'s regulatory compliance objectives. 1. Serve as first tier of support via phone, fax and email for both internal and external customers regarding their loans, deposits and/or any access devices (e.g., electronic banking, debit cards). 2. Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate. 3. Performs non-monetary maintenance on deposit and loan account as well as completing loan and deposit verifications. 4. Accountable for knowing all bank products and services (deposit and loan) to assist in the servicing and strengthening of customer relationships. 5. Responsible for preparing maintenance sheets and general ledger entries, as needed 6. Responsible for preparing documents for scanning into the Bank?s imaging solution program. 7. Research and resolve problems related to the deposit and loan portfolios when required OTHER ACCOUNTABILITIES/RESPONSIBILITIES: 8. Performs related and unrelated duties as may be required. REQUIREMENTS: High School diploma or its equivalent plus specialized course work in customer service. 2-3 years of related banking experience. Strong telephone techniques, communication and customer service skills. Understanding of the Bank?s products and services. Attention to detail and well-organized. Reliable and professional. Must have a positive attitude and the ability to work in a changing business environment. INDEPENDENT ACTION: Performs work within established guidelines and according to specific procedures. May resolve some problems rather than referring them to manager. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have great customer service skills.