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Mass Dept of Transportation Technical Service Delivery Specialist in Taunton, Massachusetts

The primary work location for this role will be at 1000 County Street, Taunton, Massachusetts 02780. The work schedule for the position is Monday thru Friday 9 AM to 5:15 PM EST. Position requires 100% onsite presence. Customer Service - Customer service values and strengths, communication skills, ability to work effectively independently and within a team Leadership ? Strong and effective leadership qualities that are measurable and observable behaviors. (Honesty, integrity, confidence, inspire others, commitment, passion) Technical ? Strong technical skills and knowledge needed for an IT service delivery role General - Combination of abilities, motivations, and traits required to perform effectively in a wide range of Information Technology jobs (Communication skills, teamwork, presentation, creativity Duties and Responsibilities Implement approved systems and/or programs (software deployment, patches, bios updates, etc.), determines the hardware or software requirements for MassDOT employees, contractors or interns; determines appropriate response to error conditions; verifies data and printouts for errors and completeness (Active Directory accounts); and consults with users, technical personnel, and vendors to identify and resolve problems or to notify of existing or potential problems Image, install and troubleshoot end user computing equipment such as PC\'s, laptops, tablets, mobile devices, scanners, printers, and new technology as deployed Test systems and/or programs by preparing tests plans and data, conducting, test runs, reviewing input and output data for accuracy and validity, determining causes / system failure, and making necessary changes to ensure the validity of the system or program prior to implementation or deployment Participate in the activities required for the operation and maintenance of systems by recommending changes and correction and to provide new needs of users With direction from IT Operations Management and the Enterprise Desktop Architect, follow all security guidelines and remediation tasks related to PCI to ensure 100% compliancy Develop and enhance Service Desk documentation/knowledge and educate end users on applications Attend and contribute to professional meetings, seminars, and training to keep up to date with the developments in the IT profession. Establish and maintain a collaborative professional rapport with MassDOT peers and customers to ensure timely response and resolution Follow all major outage SOP (standard operating procedures) guidelines for local and system wide outages Upgrade workstations to meet changing infrastructure needs Prioritize effectively and work efficiently with management supervision Consume Service Desk documentation/knowledge and educate end users on applications. Prioritize effectively and work efficiently with management supervision Consume Service Desk documentation/knowledge and educate end users on applications. Schedule stages of software systems development including such things as structured walk-throughs, program team assignments and others. Train agency personnel or students on the job. Determine flow of data in relation to data sets, input/output devices, spool allocations and time requirements. Determine amount of computer time, core size and number devices required to process production requests. Evaluate computer programs to ensure compliance with standards. Estimate the time, equipment and staff requirements for current or proposed systems or projects. Research statistical reference materials to determine most suitable method for analysis of data. Apply statistical methods to raw data and interpret results. Confer with staff to determine sources, status of runs, allocation of hardware resources, etc. Core Competencies: Preferred Knowledge, Skills & Abilities: 2 - 3 Years of Tier 1 and 2 PC/Computer support Knowledge and concepts of computer hardware and software support Please visit ebsite for further info