Comcast Xfinity Sales Professional (Winback) in Taunton, Massachusetts

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

This is our Outside Sales role Selling Xfinity Products to our residential Customer's Door to Door

Responsible for the promotion and sale of Comcast products and services

to include video, high-speed Internet, voice and XFINITY Home. The

primary focus is on increasing connect volume in assigned territories

through sales to former customers to win them back. Utilizes advanced

knowledge of Comcast's products and services as well as sales process

experience to maximize sales and effectively work assigned turf.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Demonstrates an advanced knowledge of Comcast products, promoting and

selling offerings to individual customers by knocking every door within

assigned territory. Displays thorough and recent competitive knowledge

of features, benefits, product differences, pricing, and campaigns for

video, high-speed internet, voice and XFINITY Home.

- Effectively communicates and develops rapport with customers.

Evaluates individual customers' existing and potential product needs and

make recommendations. Increases customer understanding of Comcast

products and pricing models as well as competitive advantage over other

service providers. Evaluates competitive offers and frames response to

show the benefits of Comcast.

- Possesses functional knowledge of selling reflective of 2-3 years

experience in the field.

- Creates and executes turf management plans without assistance,

utilizes experience-based sales technique, operates independently.

- Shows confidence in selling ability.

- Displays competent time management and organizational skills.

- Meets and exceeds sales goals as established by local market.

Independently establishes and organizes daily sales activities.

Generates business through established and approved methods of lead

generation. Implements effective sales closing techniques to ensure

product installation goal is achieved.

- Demonstrates a consistent record of success in residential canvassing

sales environment with emphasis on business to consumer sales.

- Displays thorough and advanced understanding of video, high-speed

internet, voice and XFINITY Home.

- Possesses effective communication, organizational, and people skills,

as well as strong customer service skills.

- Illustrates strong technical capability (computer knowledge, billing

system, databases).

- Must meet the physical requirements of the job including, but not

limited to, the ability to walk and/or travel door-to-door for

considerable distances in all types of weather conditions.

- Where applicable, obtain and maintain any credentials and/or licenses

necessary to sell and/or design alarm systems as required by law.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School Degree or Equivalent



- Generally requires 2-3 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer