Massachusetts Veterans Jobs

Description

Customer Service Representatives might be interested in this Service field opportunity via Robert Half, in a dynamic, rapidly changing call center. Articulate, highly-skilled Customer Service Representatives will be preferred in this position focused on building solid customer relationships. This Customer Service Representative position is based in the Tewksbury, Massachusetts region and is a long-term temporary to perm employment opportunity.

Your responsibilities

• May support business development and client referral goals by actively cross-selling and referring customers

• Receive and place telephone calls

• Provide accurate, friendly customer service in a timely fashion

• Field and send written business correspondence

  Requirements - Ability to interact effectively with internal and external partners and clients/customers

• A consistently positive approach to your work that is rooted in a businesslike professionalism

• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

• Microsoft Office experience preferred

• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

• Ability to navigate multiple computer systems and applications

• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

• Strong customer service and office administrative skills

• Ability to communicate verbally and in writing effectively throughout all levels of the company

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Solid understanding of Call Center Customer Service

• Knowledge of Computer Data Entry

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .