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Thermo Fisher Scientific Lab Services Site Lead in Tewksbury, Massachusetts

Job Title: Team Leader PD Lab Support

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Location/Division Specific Information

AIG/IES - Amgen, Cambridge, Massachusetts

How will you make an impact?

  • Drive excellence in key customer account in a life science environment through metrics development, SLA adherence, development of savings initiatives, and service excellence

What will you do?

  • Manage a team of 10+ individuals supporting multiple services including chemical management, lab support, glass washing, and chemical procurement management

  • Provide reporting of metrics and data analytics

  • Develop and maintain rapport with key stakeholders

  • Participates in candidate selection process, trains, and evaluates staff's performance. Manage staff in a manner that is consistent with our organizational culture

  • Manage performance measurements to optimize the customer's perceptions. Includes customer scorecard review, talent assessment, resolving variances, and distribution of customer metrics throughout the organization.

  • Attend and participate in meetings and conference call with internal and external customers

  • Adherence to safety protocols as outlined by the client and Thermo Fisher Scientific

How will you get here?


Bachelor's Degree required preferably in life sciences.


  • 3-5 years of management experience including performance reviews and corrective counseling

  • SLA, KPI, and metrics development and reporting

  • 3-5 years working in a pharmaceutical and/or lab service environment

Knowledge, Skills, Abilities

  • Advanced Microsoft Office skills (Word, Excel, Outlook, Teams)

  • Proficient verbal and written communication skills; including experience in writing SOP's and presentation skills

  • Requires Covid-19 vaccination and/or routine Covid-19 testing

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.