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Thermo Fisher Scientific Sr Customer Service Representative in Tewksbury, Massachusetts

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

Location: Tewksbury, MA

Hours: Monday-Friday 8am-4:30pm

How will you make an impact?

You will provide customer support for industrial and first responder identification of hazardous materials, controlled substances, rare metals, and chemicals. You will work with Regional Sales Managers, Manufacturing and Direct Sales Reps to develop a strong working relationship with all department both internally and externally.

What will you do?

  • Primary responsibility is to respond to all inquiries from Customers and Sales and be the point of contact for all issues related to order fulfillment.

  • Ensuring customer happiness through outbound communication and systematic customer reviews.

  • Lead the customer first attitude with exemplary customer understanding, communication and responses.

  • Act as the customer advocate for issues relating to service, sales, product quality, finance and other departments.

How will you get here?


  • High School Diploma or Equivalent(GED)


  • 2+ years experience in a customer service/support role

Knowledge, Skills, Abilities

  • Must have good telephone etiquette

  • Excellent written communication skills

  • Proficiency in utilizing online database systems

  • Independent, positive attitude and role model behavior

What do we offer?

Excellent Benefits Package

  • Review our company’sTotal Rewards (

  • Medical, Dental, & Vision benefits-effective Day 1

  • Paid Time Off & Holidays

  • 401K Company Match up to 6%

  • Tuition Reimbursement – eligible after 90 days!

  • Employee Referral Bonus

  • Employee Discount Program

  • Recognition Program

  • Charitable Gift Matching

  • Company Paid Parental Leave

  • Career Advancement Opportunities

At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation via telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.