Philips Biomedical Technician II in United States of America - Home Based, Massachusetts
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Is a skilled worker with a number of coordinating tasks. Gives support in field service process renewal. Assignments are carried out in a professional way according to quality requirements and are finished in time.
Biomedical Technician II
In this role, you have the opportunity to
Philips Healthcare has an exciting opportunity to join our company as a Biomedical Engineering Technician where you will WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
You are responsible for
Philips is seeking a Biomedical Engineering Technician supporting the Palo Alto, CA Area . In this role you will be responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. Maintaining customer satisfaction is the primary goal. Therefore, the BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team or the customer.
As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person. Provides a positive cohesive company image when discussing the company and products with the customer.
Establishes credibility and trust.
Ensures customer satisfaction while meeting business objectives.
Understands customer’s competitive environment
Provides proactive site leadership in the improvement of customer relationships and satisfaction.
Drives the site to maximize customer satisfaction consistent with site business objectives. Shares best practices within local site and across multiple work teams.
Involved in multiple levels at the site.
May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.
Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
Performs all administrative duties in a complete and timely manner including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.
You are a part of
Our GSSNA group is a 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
As hospital environments become more integrated, the service organization is looking to expand its ability to install and service complex networks as well as consult with customers on high-end integrations.
To succeed in this role, you should have the following skills and experience
• Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering.
• 2+ years servicing biomedical equipment.
• Expertise in at least two specialty areas relating to the field of biomedical equipment repair.
• Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.
• Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.
• Must possess a valid driver’s license
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223 option 5, for assistance.