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Philips Master Data Team Lead in United States of America - Home Based, Massachusetts


If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Be responsible for overall project management for Master Data team project activities including managing project deliverables, providing work assignments, coaching, and training to team members and managing the project related KPIs, SLAs and reporting. This is a fast-paced role requiring the ability to motivate and lead a team, handle escalations, find solutions to complex problems, possess excellent communication and time-management skills along with utmost attention to detail. This role will interface with external customers as well as multiple business stakeholders.

You are responsible for (but not limited to)

  • Manage and support data quality improvement initiatives related to customer master data including customer hierarchy mapping and research, account cleanups and issue resolution with external customers and internal stakeholders.

  • Manage and lead a team of around 5 - 8 Master Data Analysts

  • Monitor and train team members on customer master and project specific processes and requirements.

  • Create and maintain project or initiative specific work instructions and process documents.

  • Responsible for management and reporting of project KPIs and SLAs.

  • Collaborate with other teams to ensure project deliverables are met successfully.

  • Effectively set priorities with team to meet workload, commitment and all applicable team goals.

  • Assist management with team updates and proactively communicate needed escalations for project risks.

  • Support planned and ad-hoc data analysis efforts and issue resolution for master data topics.

  • Analyze processes and show innovation in business process re-engineering related to customer master processes and data quality.

  • Serve as the end to end master data knowledge expert from a data and system perspective for SAP, Informatica Business Partner Data Hub (BPDH) and Salesforce.

  • Ensure established processes are in compliance with Philips’ Quality Standards of business conduct and followed

  • Other duties and responsibilities as assigned

You are a part of

Philips’ Master Data team, which is part of the Global Business Services (GBS) North American hub in Nashville, Tennessee. Philips GBS Nashville hub has continued to grow in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017. Philips is a global leader in health technology and we are looking to build the team in Nashville with passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 2.5B people a year by 2030.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in business or related field preferred, or equivalent combination of education and experience

  • 5+ years of Master Data and/or advanced master data concepts, relevant working experience in a highly accurate and data-driven environment where data integrity and cleanup are required; or an equivalent combination of both education and experience

  • Strong familiarity with Master Data management and concepts

  • Experience working in SAP or SFDC is highly preferred

  • Informatica Business Partner Data Hub experience is highly preferred

  • Excellent attention to detail and organization skills

  • Ability to analyze requests and issues and determine correct action without assistance

  • Ability to work in a fast-paced, deadline-driven collaborative team environment

  • Advanced analytical and conceptual skills with the ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions

  • Excellent verbal, written communication skills and presentation skills

  • Ability to interact effectively with all levels of the organization build consensus and collaborate with others in achieving goals and objectives

  • Ability to handle multiple planned and unplanned tasks, roles and responsibilities

  • Ability to independently manage workload and priorities to deliver on time

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully explore your talents. This job comes with a competitive salary and excellent benefits.

Why should you join Philips Global Business Services?

Working at Philips is more than a job. It is a calling to make life better for people through your meaningful work, focused on positively impacting 2.5 billion lives a year by 2030. You will be challenged every day to think fast and work innovatively by building knowledge and sharing best practices to help our business to grow.

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran