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Philips Sr Manager, Technical Implementation Team in United States of America - Home Based, Massachusetts


_Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips

  • .  Employees may request a reasonable accommodation. 

  • Montana employees are currently excluded from this requirement at this time._

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

* US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

* Company relocation benefits will not be provided for this position.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all. The person in this role will manage the day-to-day activities of a national team of Technical Consultants. As the Customer Service Manager, you will assist, coach, and act as an escalation point for your team of Technical Consultants to ensure the highest level of customer satisfaction. As well, you will work to improve current processes and results.

You are responsible for

  • Recruiting, training, mentoring, coaching, and retention of high-performing employees.

  • Managing the day-to-day performance of a given national team.

  • Overseeing, assisting, and managing all escalated technical usage and training issues.

  • Assigning new and existing customers and projects across the team, to ensure a balanced workload across the Technical Consultant team.

  • Providing feedback and guidance on implementation projects at customer sites.

  • Reviewing, redefining, and improving all current training content, policies, procedures, systems, and reports.

  • Ensuring sustainable employee transition plans are in place.

  • Maintaining and/or developing key performance indicators to track the effectiveness of your team.

  • Set departmental goals and objectives for the team

You are a part of

The Philips Healthcare Informatics team. This group implements and supports Solutions & Services across all EDI businesses while empowering customers to be successful in providing enhanced patient care. Our global presence of multi-disciplinary expert teams, as well as remote support professionals, operate according to the follow-the-sun principle, enabling us to consistently provide the best-in-class service and excellent customer experience. You will report directly to the North America Technical Lead.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree (required)

  • 4 + years of experience in the medical imaging industry and 2 + years of experience with customer training.

  • 2 + years of general management experience in the healthcare industry.

  • Extensive knowledge of medical imaging systems, devices, and typical usage.

  • Extensive knowledge of radiology and/or cardiology PACS; ability to demonstrate all of the functions and features in any of the Graphical User Interfaces that are visible to customers.

  • Extensive knowledge of Radiology work practices and workflow in acute and outpatient settings, including knowledge of interactions between PACS and systems like RIS, specialty workstations, billing, and dictation/transcription applications.

  • Basic understanding of DICOM and HL7 messaging standards.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.​ Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:​

  • We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

  • We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis. ​

  • We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. ​

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran