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128 Plumbing, Heating, Cooling & Electric Customer Experience Team (Full-time / Part-time) in Wakefield, Massachusetts

128 Plumbing, Heating, Cooling & Electric

Wakefield, MA

We are currently seeking a full-time and part-time team member for:

(Monday - Friday from 7 AM - 3:30 PM or 8:30 AM - 5:00 PM OR Saturday & Sunday from 8 AM - 4 PM)

About Us:

For 30 years, we've been providing the highest quality, efficiency, and reliability when it comes to serving customers with plumbing, HVAC, and electrical home services. We take pride in having an incredible customer experience team and customer base. The highest level of service and teamwork is what keeps us moving and growing. To offer the best level of service possible, we have teammates available around the clock to help support our customers.

Located in Wakefield, MA, we are seeking energetic, friendly, and team-working individuals for our expanding, fast-paced service company.

If you have a strong passion for customer service, and business administration this may be a great fit for you!

Job Duties:

  • Phone - Communicating with customers for inbound and outbound call support to assist our customers. The volume of calls is moderate to heavy depending on the season.

  • Email/Chats - Monitoring the company's email and chat to communicate with customers.

  • Updating Leads - Updating Trackers with inbound leads that are received by email/chat/phone.

  • Scheduling - Scheduling and booking service appointments based on the customer's urgency and needs.

  • Dispatching - Communicating with the On-Call Technicians for emergency calls and dispatching the Technicians to the calls.

  • Follow Up - Ensuring all follow-up calls/emails are completed by the end of your shift, and any ongoing issues are communicated to the next shift.

    Qualities to have for Role:

  • Being comfortable on the phone with customers while assisting them with their needs quickly and efficiently.

  • Having enthusiasm and passion to help the company grow.

  • Empathy and understanding of customer needs.

  • Drive to continue to train and learn in your role.