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State of Massachusetts Office Support Specialist in Wakefield, Massachusetts

The Board of Registration in Medicine (BORIM) is seeking detail-oriented applicant for the position of Office Support Specialist. The incumbent will review and evaluate incoming physician license applications and supporting documents to ensure compliance with BORIM's licensing requirements. This will also involve performing a comprehensive screening of all documents, comparing information and validating the documentation sources, in addition to collecting documentation from medical schools, postgraduate training programs, licensing boards, examination boards, the federal government and professional agencies. _Duties and Responsibilities (these are a general summary and not all inclusive):_ * Provide superior customer service to licensing applicants and be responsive to the needs of licensing applicants and agency staff. * Ensure that commitments made to licensing applicants are met. Follow up on requests, communicate information to applicants and be sensitive to the need for good communication. * Work effectively both in groups and independently. Readily exchange ideas and information with all team members. Help maintain an enjoyable and productive work environment. * Look for and make continuous improvements in key processes, techniques and procedures. * Review and analyze licensing policies and procedures to identify opportunities to improve processing methods and expedite the licensing process. * Perform accurate data entry, paying attention to detail with the result that work is accurate and contains few errors to revise. * Create and update PDF portfolios for licensing applicants. * Work efficiently and take on extra assignments when necessary. * Be an efficient and productive contributor. Plan and organize work; maintain updated information to assist covering staff members and supervisors. * Provide coverage for the front reception desk and the mail room. _Required Qualifications:_ * Capacity to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations. * Ability to assemble information in accordance with established procedures. * Means to communicate effectively in oral expression and to deal tactfully with others. * Exercise discretion in handling confidential information and exercise sound judgment. * Capability to follow written and oral instructions, to maintain accurate records, write concisely, express thoughts clearly and develop ideas in logical sequence. _Preferred Qualifications:_ * Ability to multitask effectively with competing priorities and/or high volume of work. _About the Department of Public Health:_ The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities. DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems. More information can be found at:* MA Department of Public Health__ * _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate’s or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Department of Public Health *Title: *Office Support Specialist * Location: *Massachusetts-Wakefield - 178 Albion Street Requisition ID: 230003UJ