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Beth Israel Lahey Health Performance Liaison, Ambulatory Clinical Documentation Improvement in Wakefield, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

The Performance Liaison, Ambulatory Clinical Documentation Improvement (CDI) will be responsible for performance management within the ambulatory clinical documentation improvement domain. Responsibilities include conducting analyses across the network and specific risk units to understand impact and opportunities, developing materials for suggested action plans backed by data, appropriately articulating and presenting opportunities to key stakeholders, collaborate with analytical teams with reporting needs, and being the point of contact for data review and performance goals for CDI. This will involve high levels of collaboration, integration, and communication across the Performance Network.

Job Description:

Essential Duties & Responsibilities including but not limited to:

  • Conduct analyses across the network and specific risk units to understand impact and opportunities within the CDI space by utilizing existing reports, leveraging available data within our population health management platform, collaborating with analytics teams on reporting/data needs. Analyses could be for opportunity within a specific region or on a specific program/intervention related to CDI. Regional insights to be conducted on a regular cadence throughout the year.

  • Develop materials for suggested action plans backed by data that are targeted to the applicable audience and provide insight into how those areas integrate into larger network themes or opportunities

  • Lead CDI outcomes meetings by preparing materials, presenting insights, identifying barriers, and facilitating discussion to support performance goals

  • Manage KPI’s and goals within the CDI Tracker and Performance Scorecard, including managing reporting needs, tracking of report deliverables, and collating supporting reports into a central location.

  • Communicate and collaborate around opportunities with key stakeholders. Present materials in a distilled and compelling manner that leads to action.

  • Develop, maintain, and optimize a standard insight template that provides specific opportunity areas and action items per region.

  • Perform deep dive analyses on drivers and areas of opportunity in order to inform proactive approaches for improved performance.

  • Troubleshoot and support any data related issues within our population health management application or within team reports.

  • Train colleagues and key stakeholders on how to access data, read reports, and address performance relative to CDI goals and KPI’s.

  • Recommends new target areas or course corrections based upon analyses and assessment of data to meet goals

  • Contribute to maintaining and developing a library of content and resources related to clinical documentation improvement/acuity

  • Compile colleague feedback related to risk data dissemination/reports and program(s) and carry out changes as applicable

  • Develop and maintain connections with vendors, where applicable, and other organizations to incorporate necessary discoveries into planning and strategies

  • Build and maintain working relationships with internal teams, practice operations, and provider community to foster collaboration and partnership in driving meaningful change within clinical documentation improvement

Organizational Requirements:

  • Maintain strict adherence to the Lahey Health Confidentiality policy.

  • Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.

  • Comply with all Lahey Health Policies.

  • Comply with behavioral expectations of the department and Lahey Health.

  • Maintain courteous and effective interactions with colleagues and patients.

  • Demonstrate an understanding of the job description, performance expectations, and competency assessment.

  • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

  • Participate in departmental and/or interdepartmental quality improvement activities.

  • Participate in and successfully completes Mandatory Education.

  • Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:


• A Bachelor’s Degree in Healthcare Management, Administration, Public Health, Business Administration, or other related functional area is required or a combination of equivalent education, experience, and certification.

Licensure, Certification & Registration:

• N/A


• Minimum three years of performance management or analytics experience in a healthcare setting required.

• Strong organizational skills

• Strong interpersonal skills

• Ability to develop refined presentations and suggestions backed by data

• Self-starter

• Ability to work with data analysts and communicate needs

• Excellent communication skills, both written and verbal

• Risk adjustment/clinical documentation improvement knowledge preferred

Skills, Knowledge & Abilities:

• Microsoft Word, Excel, Powerpoint

• Population health management software (preferred)

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled