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The W.W. Williams Company LLC Service Writer in Wakefield, Massachusetts

Service Writer

The W W Williams Company Wakefield, MA (Onsite) Full-Time

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Job Details

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today, The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams makes up one of the nation's largest sales and service providers of industrial power products with an extensive network of 41 facilities employing more than 475 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

Opportunity Summary:

W.W. Williams Company is seeking an experienced, highly motivated Service Writer/Advisor. The responsibilities of this role include greeting the customer, creating service repair orders based on the customer's request, and keeping the customer informed of the repair status. Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity.

Job duties:

  • Assist customers with setting service appointments, and keeping our clients informed of the status of their reefers in for service.

  • Open and close work orders in a timely manner.

  • Research reefer recalls, service & repair information with manufacturers' websites.

  • Being able to sell needed reefer maintenance & repairs in an honest, ethical, courteous & professional manner.

Work Experience & Qualifications:

  • Our ideal candidate would have a minimum of 2+ years of related experience and have a high school diploma or general education degree (GED).

  • Strong written and verbal communication skills.

  • Proficient in Microsoft Office Suite.

Employee Rewards & Benefits

  • 8 Paid Holidays & 1 Paid Wellness Day

  • Paid Time Off

  • Employee Referral Bonus Program

  • Medical, Dental, and Vision Insurance

  • 401k with a Company Match

  • Company Paid Training

  • Growth and Leadership Opportunities

When you join theW.W. Williamsteam, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry,W.W. Williamsoffers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

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Job Snapshot

Employee Type Full-Time

Location Wakefield, MA (Onsite)

Job Type Legal

Experience Not Specified

Date Posted 05/24/2023