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Siemens Order Management – Delivery Operator - Customer Operations in Walpole, Massachusetts

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents, driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

JobTitle: Order Management –Delivery Operator - Customer Operations

Location: Walpole,MA or Cary, NC

Position Overview

  • Processcoagulation customer inquiries and orders and aim to increase customersatisfaction by accurate, and on schedule customer supply and to ensurebusiness processes are followed and compliant

  • Responds/resolvessemi-complex complaints and disputes within a reasonable limit ofauthority to increase customer satisfaction

  • Recognizeswhen to escalate customer issues

  • Supportshemostasis customers with referral to appropriate specialist for technicalsupport and or problem resolution when warranted

  • Generaterevenue by managing orders for products/services from customers viaoutbound/inbound phone calls, faxes, and other electronic ordering

  • Responsible for assigned territory for order management processes

  • Positionreports into Customer Service Operations, Siemens Healthcare Diagnostics

Responsibilities

  • Enter,maintain, and process coagulation/QAP customer orders in ERP system

  • Managesoutbound/inbound hemostasis customer telephone calls

  • CreatesStanding orders and sequesters, ensuring accuracy of lots allocated forcoagulation products

  • Managecustomer inventory, provide customer with lots, expiration dates, andusage reports

  • Ensure Reserve Agreements and Exception forms are processed,and usage review and renewals are completed at the assigned intervals

  • Process coagulation customer inquiries regarding orderstatus, delivery dates, order tracking, sequester usage and pricinginformation of hemostasis products

  • Troubleshoot/Problemsolve coagulation/QAP order issues

  • Resolvedisputed accounts receivable

  • Proactivelymanage customer relationships with customers, TAS, Marketing, Planning,Sales Reps., Account Executives, and shipping distribution personnel

Required Knowledge/Skills, Education,and Experience

  • 3-year vocational training

  • 3 to 5 years practical and specialized experience orspecialized qualification needed or equivalent combination of educationand experience to the 3 to 5 years specialized.

  • Strongcomputer skills, knowledge in Windows applications, experience with SAP P40/P41and Share preferred

  • Strongproblem-solving skills

  • Excellentverbal and written communication skills and negotiation skills

  • Exceptional attention to detail

  • Strong organizational skills and able to multi-task

  • Ableto work in a team environment, be flexible, reliable, and supportive

  • Ableto prioritize assigned tasks

  • Minimaltravel is required

  • Siemens Healthineers has recently announced the nextsteps in our continued commitment to prioritize colleague health, complywith customer/business partner requirements, and help preserve ourbusiness continuity. Going forward, please be aware that SiemensHealthineers requires full COVID-19 vaccination for all new hires by theirstart date except where prohibited by state law.

  • (Note: Accommodationsmay be requested for certain medical or religious reasons)

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date except where prohibited by state law.

(Note: Accommodations may be requested for certain medical or religious reasons)

This position is office based.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the wayhealthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers .

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about .

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

#LI-AW1

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .

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