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Advocates Administrative Specialist / Clinic Receptionist in Waltham, Massachusetts


Rate: $18-$20/hour depending on schedule

The Administrative Specialist creates a customer-friendly environment in which visitors to the clinic are greeted, phone requests are managed, and waiting room spaces are clean and welcoming. The Administrative Specialist ensures that the general business functions of the clinic, such as scheduling and appointment reminders, function smoothly and efficiently.

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions from our staff.

Are you ready to make a difference ?

Minimum Education Required

High School Diploma/GED


  • Greet clinic visitors in a helpful, friendly and approachable manner.

  • Update contact information, verify insurance, and collect co-payment.

  • Respond to and direct telephone and email inquiries promptly.

  • Schedule ongoing and intake appointments for therapists in collaboration with the Intake Director.

  • Manage filing system and storage of medical records in compliance with clinic regulations.

  • Create charts for therapist and ensure forms are filed appropriately.

  • Provide clerical and administrative support to clinical staff.

  • Ensure that the waiting rooms are clean, organized and maintained.

  • Contact appropriate department and/or personnel in cases of an emergency.


  • Must have a high school diploma or equivalent degree. Psychology and social work students are strongly encouraged to apply!

  • Must have valid driver’s license and access to auto.

  • Excellent written and verbal communication.

  • Excellent customer services and communication skills. Bilingual candidates encouraged to apply!

  • Comprehensive computer knowledge.

  • Must hold a valid driver's license and access to an operational and insured vehicle.

  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening . We exercise independent judgement and contribute to the overall success and benefit of the Team.

Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve. We put the individual first.

Keywords: clinic receptionist, front desk, clerical

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Job Locations US-MA-Waltham

Minimum Education Required High School Diploma/GED

Job ID 2023-9501

Type Regular Full-Time

Number of Hours Per Week 40

Business Unit Behavioral Health

Department Advocates