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Thermo Fisher Scientific Associate Site Manager in Waltham, Massachusetts

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale! Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Responsibilities:

  • Conduct site operations in accordance with terms and conditions of program contract and Statement of Work.

  • Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff.

  • Serve as a point of contact with laboratory vendors and service providers to identify equipment in need of servicing

  • Understand the lab equipment and the need for repairs/PMs; including incubators, microscopes, centrifuges, hoods, containment equipment

  • Coordinate vendor repair, installation, PM and calibrations of equipment including scheduling, escorting, documentation.

  • Conduct annual inventory cycle count of assets to maintain accurate records through provided tools

  • Handle the add / delete / change process for the site

  • Support problem resolution and customer concern at account as needed.

  • Assist with the resolution of service or billing issues, questions or credits.

  • Acquire and review field service reports for accuracy and completeness.

  • Carry out all Thermo Fisher and customer security and safety procedures.

  • Participate in PPI project teams as assigned to improve business performance

  • Maintain high levels of customer allegiance using CAS survey results for continuous improvement

  • Demonstrates our 4I Values (Integrity, Intensity, Involvement and Innovation).

  • Other appropriate duties as assigned

  • Travel to multiple client locations as applicable to support account needs (< 25%).

Minimum Requirements/Qualifications:

  • Associates degree or minimum of 2 years of relatable experience

  • Previous customer service experience

  • Experience in Life Science or Healthcare environment preferred

  • Proficiency with Microsoft Word, Excel, PowerPoint.

Working Conditions:

  • Works primarily at customer locations, in office environment to include cubicles and laboratory environments which consist of noise and hazards.

  • Interactions will consist of face-to-face meetings, telephone, email, Web X meetings.

  • Physical Activity: Walking, sitting, standing, kneeling, lifting, PC work.

  • Must possess motor skills appropriate to the task

  • May be able to use material handling equipment such as push carts and pallet jacks

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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