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TIBCO Software Atlassian Platform Engineer, IT Platform Automation in Waltham, Massachusetts

Atlassian Platform Engineer, IT Platform Automation US-MA-Waltham

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About Tibco Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we interconnect everything, capture data in real time wherever it is, and augment the intelligence of organizations through analytical insights. Thousands of customers around the globe rely on us to build compelling experiences, energize operations, and propel innovation. Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges into opportunities. From designing and building amazing products to providing excellent service; we encourage and are shaped by bold thinkers, problem-solvers, and self-starters. We are always adapting and providing exciting opportunities for our employees to grow, learn and excel. We value the customers and employees that define who we are; dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, optimistic environment. TIBCO – we are just scratching the surface. Overview As an Atlassian Platform Engineer you will join the global TIBCO IT team in the development, management, and direct user support of TIBCO Service Desk platform. TIBCO Service Desk platform is the cornerstone of TIBCO's business operations designed to be the hub of platform services ecosystem and a one-stop shop for all TIBCO employees and beyond. As a member of the platform automation team you will bring your knowledge and ideas to the table to help design and implement forward looking solutions, create exceptional end user experience and integrate new services. What You'll Do

  • Support and maintain existing Jira Service Management application soup to nuts

  • Design and implement new processes based on customer requirements

  • Build custom solutions using Atlassian Plugin SDK and other technologies

  • Analyze, troubleshoot and resolve application failures and performance issues

  • Respond to end-user requests and educate them on best practices and existing processes

  • Participate in platform vision development and continuous improvement by leveraging the latest industry knowledge and recommending design improvements

  • Develop expertise to train staff on new technologies

  • Contribute to internal wiki with technical documentation, manuals and IT policies

    Who You Are

  • Extensive experience deploying, configuring, administering, and supporting Atlassian Jira and Jira Service Management (formally Jira Service Desk)

  • Solid understanding of the Jira back-end architecture

  • Proven record of experience building extensions for Atlassian platform using Atlassian Plugin SDK

  • Proficiency in Java, JavaScript, HTML, CSS, and at least one scripting language (Groovy, Python, etc.)

  • Working knowledge of SQL

  • Strong focus on customer satisfaction and attention to detail in your work

  • Desire and ability to learn new technologies and provide mentorship for more junior members of the team

  • Ability to adapt quickly to new situations and manage competing priorities

  • Experience working with Insight, Insight Discovery, and ScriptRunner apps is preferred

  • Working knowledge of Linux/Unix systems desirable

  • U.S. Bachelor or higher degree, or equivalent, in Computer Science, Information Technology, Information Systems Management or a closely related field of study.

TIBCO is an equal opportunity employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact TIBCO Software at for assistance. “Applicant Accommodation” should be included in the subject line of the email.