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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

The Global Solution Sales, GTM Programs, and Sales Plays organization is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $30B+. We’re moving fast, and with this rapid scale and dynamic growth we’re hiring a Business Strategy Manager to help us continue to evolve and optimize our specialist coverage for Emergent and Scale Workflows, while also graduating our most mature Solutions to core sellers.

Reporting to the Senior Director, Strategic Initiatives and Planning, the Business Strategy Manager will play a pivotal role in working across our leadership team and with cross functional business partners to shape GTM plans that will continue to help us scale, enable productivity in the field, and deliver balanced growth across the portfolio. We are looking for a candidate who is a highly structured strategic thinker, problem solver, and collaborative team player.

The ideal candidate is a self-starter who can thrive in high-growth, fast-paced environments, working across many stakeholders seamlessly to ensure strategy can quickly turn into elite level execution. If you have a stellar background in consultancy and/or tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you!

Key Responsibilities:

• Drive development and alignment of GTM strategy & priorities across our Global Solution Sales, GTM Programs, and Sales plays organization; as a central office, ensure we have a cohesive plan across our teams

• Play a leading role in developing key strategic plans, including our Summer Strategy package; drive informed, strategic decisions that help us continue to scale and optimize specialist coverage and measure incrementality

• Play a leading role in developing our AOP+1 and AOP plans throughout the planning process; help guide further informed decisions to put transformation into action for the next fiscal year

• Ensure transparency and direct input from our Global and GEO Solution Sales teams for agility to adjust course on what’s in-flight, but also to shape new changes that will positively impact productivity, growth, and the sales experience

• Own cross functional stakeholder alignment (and governance, where required) across product, sales, partner, operations, finance (including sales compensation), corporate strategy, marketing, pricing, DT, customer excellence and other key internal teams

• Lead, socialize, develop and execute strategic changes or initiatives aligned to our GTM strategy; partner with Workflow leadership (sales, product) to provide strategic support as they innovate across their GTM plans

• Prepare executive level communications, presentations, and reviews/readouts to outline strategic insights, recommendations and outcomes

• This is a global role, requiring familiarity with differences across GEO and market maturity, while being able to connect across time zones with stakeholders from each GEO

• Minimal travel required (10% or less)

Work Experience

• 6+ years of experience in consulting and/or Software/SaaS technology companies; prior experience across one or more of GTM strategy, planning, and strategic initiatives

• Hands-on experience in a sales organization and deep understanding of go-to-market functions, sales coverage, and sales compensation design

• Evidence of having established programmatic efforts at scale that span across functions

Mindset & Approach

• Energized by creating clear proposals and presentations to help drive informed executive decisions

• Ability to influence and motivate others, drive collaboration, and resolve conflict between stakeholders

• Ability to think strategically, understand the big picture and connect the dots between strategy and operational priorities, as well as translate the strategy into effective execution and tangible outcomes

• Strong analytical skills and intellectually curious about data analysis, trends, and insight generation

Culture Fit

• “Hungry & Humble” with a “Win as a Team” approach to everything (see: ServiceNow values)

• Ability to handle interpersonal relationships professionally, and empathetically

• Strong communication, cross-functional collaboration and executive presence is critical for success

• Self-starter who can learn quickly and multitask in fast-paced and often ambiguous environments

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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