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Thermo Fisher Scientific CapEx Coordinator in Waltham, Massachusetts

Job Title: CapEx Coordinator

Requisition ID: R-00962716

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

This is your opportunity to work as an Associate Site Manager within Instrument and Enterprise Services (IES) division of Thermo Fisher Scientific. You will use your service management and relationship building experience to become a key member of the Unity Lab Services (ULS) team. The ideal candidate will play a critical role in supporting site initiatives to enhance client satisfaction and account profitability leveraging the resources of Unity Lab Services.


  • Conduct site operations in accordance with terms and conditions of program contract and Statement of Work.

  • Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff

  • Using Thermo Fisher systems, check PO status to assure asset is ordered

  • Communicate with end users and shipping company a timeline for prompt delivery of assets

  • Supervise delivery of assets

  • Coordinate vendor visits, including asset installations

  • Escort vendors

  • Tag and collect all asset data, including warranty information, load into Resource Center

  • Coordinate lab moves

  • Conduct site asset inventory

  • Strong problem-solving abilities

  • Support action plans and tracking mechanisms to drive continuous improvement.

  • Support compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.

  • Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.

  • Support problem resolution and escalation at account as needed.

  • Support service activities and escalations to include, timeliness, accuracy, and quality of the event.

  • Obtain and review field service reports for accuracy, technical remediation procedures, and completeness.

  • Adhere to all Thermo Fisher and customer security and safety procedures.

  • Support opportunities to identify and leverage other Thermo Fisher products and services.

  • Participate in PPI project teams as assigned to improve business performance

  • Maintain high levels of customer allegiance leveraging CAS survey results for continuous improvement

  • Demonstrates our 4I Values (Integrity, Intensity, Involvement and Innovation).

  • Other appropriate duties as assigned

  • Travel to multiple client locations as applicable to support account needs

Minimum Requirements/Qualifications:

  • Associates degree or equivalent

  • Previous customer service experience

  • Experience in Life Science or Healthcare environment preferred

  • Proficiency with Microsoft Word, Excel, PowerPoint.

Working Conditions:

  • Works primarily at customer locations, in office environment to include cubicles and laboratory environments which consist of noise and hazards.

  • Interactions will consist of face-to-face meetings, telephone, email, Web X meetings.

  • Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work.

  • Must possess motor skills appropriate to the task

  • May be able to use material handling equipment such as push carts and pallet jacks

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves

  • Required to travel by airplane and automobile for meetings and trainings as necessary

  • Able to lift 50lbs.

At Thermo Fisher Scientific, each one of our 60,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.