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Robert Half International Customer Success Manager in Waltham, Massachusetts

Description

Robert Half Technology is looking for a Customer Success Manager who will be responsible for maintaining and expanding relationships with US customers for our client, located in the Waltham, MA area. This is a direct hire, permanent, client-facing role for someone who has been a Customer Success Manager in a Global SaaS software organization.

What you'll get to do every day:

  • Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts.

  • Own shared responsibility for customer churn

  • Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)

  • Own responsibly on invoice payments, renewals, contractual changes

  • Collaborate with our sales team to achieve quotas while keeping our clients highly engaged

Requirements

  • 4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization

  • CSM Experience with Enterprise customers

  • Ability to work in a multicultural environment

  • Knowledge and experience working in the financial services/Fintech industries

  • Spanish speaking (preferred)

Click Apply Now to be considered!

Requirements B2B Saas, Enterprise SaaS, Manage Client Engagements, Customer Service, Invoice Payment, Renewals, Contractual, Up-Selling

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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